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1801 Normantown Road Reviews
Read reviews from customers who used our services at 1801 Normantown Road
Total reviews
189
Average Rating
4.4/5
Emily C,
He was very knowledgeable and explained the issue with my appliance clearly. He also explained the process moving forward to get the appliance replaced with my home warranty provider
Rick C,
Laura V,
DW repair. Steve was very professional and kept me informed during diagnosis and repair.
Scott A,
Isador was very polite, professional and efficient. He informed me of the problem and fixed it. The only issue I have is the 8-5pm window of waiting. He arrived close to 5:30, that was practically my whole day. Could it be narrowed down to 4?????
Patricia Y,
Customer service response - Thank you for your review, Patricia! We're happy to hear that Isador was polite, professional, and efficient. We apologize for the inconvenience of the long waiting window and appreciate your feedback.
Sears Home Services on 1751250688222
Vincent T,
Customer service response - Thanks for the great rating, Vincent! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747790115384
Didn’t inform of being three hours late
Pat G,
Customer service response - We apologize for not communicating our delay effectively. Your time is valuable and we thank you for your feedback to improve our service.
Sears Home Services on 1721533087020
Luis explained everything in a way that made sense to us. He was friendly, knowledgeable, and thorough. I would definitely recommend. The only reason I gave 4 stars instead of 5 stars is because the service window from when the technicians will arrive is from 8am - 5pm which made it tricky to make sure someone could be available.
Shannon N,
Jamil was a hard dedicated worker, confronted with a tough task to undertake in an hours time. He worked diligently nonstop to tackle the job which took him better than 5 hours to complete. The only concern was the one missing bolt that was never found but once the test run was performed, a mysterious rattle occurred at the start of the final spin, ceasing at full speed only to resound during the slow down, could that sound have been the missing bolt ,only time will tell.
J. N,
The technician that I had was in for 5 mins and already determined the issue. My garbage disposal needed to be replaced. I’m not a very happy customer!
Charlina A,
Customer service response - We apologize for the dissatisfaction, Charlina. We appreciate your feedback and will work to ensure our technicians provide thorough assessments in the future.
Sears Home Services on 1736081454711
