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1801 Normantown Road Reviews
Read reviews from customers who used our services at 1801 Normantown Road
Total reviews
186
Average Rating
4.4/5
Got new belt for lawnmower because mower was jerking back and forth when shifting. After belt installed the mower still jerked. Repair person said the problem was with the transmission. Sure would have liked to have had that diagnosis in the first place! I just wasted over $400! If I would have known that was a possibility I may have opted for a new mower.
Bob C,
Customer service response - We appreciate you taking the time to leave a review and we apologize for any inconvenience you may have experienced. We understand your frustration and we will use your feedback to improve our diagnostic process in the future. Thank you for bringing this to our attention.
Sears Home Services on 1707205390198
Didn't complete the job correctly at first visit. Couldn't reach a live person to get the technician to come back. Had to reschedule a new appointment which was canceled after waiting for two hours. Third attempt to get dryer vent hooked up worked so far. Will not use this service again.
Cathy L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775006573239
was here only 20 minutes and to charges that much andit blows my mind how he can get away with that
joyce B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436095906
The service I feel was disappointing. I waiting two weeks for a service that took 15 minutes. The first service tech who came out was awesome. He ordered the part, and was great, but the next appointment the tech changed the service without calling. He arrived in my driveway then left. I had to contact customer service to be told there was nothing they could do. The last service tech was hour late, and his excuse was he had to drive from a far distance. I had to wait all day and that was not accepted. The install of the part was good, but I feel the communication was not good.
Rob C,
Customer service response - We apologize for the trouble you've faced, Rob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988411162
Can not locate brass fitting that would go on stove.
James G,
The technician never came
Leandre H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769395625332
Absolutely not reliable and unprofessional.
M S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1768181672880
The first thing the repair person stated was that You MUST get paid before he could see my furnance. In what world of service, you pay first then they may or not do anything. This is a fraud, scam, beahre with Sears Repair people, they want your money and once you pay, they can say or charge you anything. Cancel your appointment ASAP!!! Don't get SCAMED!!!
Ben C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766371672460
In the past we have been able to drop our equipment off at their locations. Now, a tech is sent to your home. Being disrespected at your house is not ok. The tech was rude and would only entertain the most expensive solutions. I would not recommend.
Peace C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766106702228
Technician never showed up
yrret77,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752457559864
