2200 WWar Memorial Dr Ste 998 Reviews
Showing most recent reviews from verified customers of Sears Home Services
A SEARS PROFESSIONAL
Michael gave us a "heads-up" 20 minutes before arrival. After arriving, he quickly identified the problem, made a phone-call to see if the part was available and could be delivered to my house. He quickly removed the old drive motor from my dish washer and wasted no time installing the new one. Michael was polite and courteous and very professional. All service men could take a lesson from him.
Kermit R, East Peoria, IL
Excellent and very diligent service
Dale provided their service recognizing our predicament and took swift action. Very pleased with his customer focus.
Suryanaraya S, Peoria, IL
Excellent Service
Andrew called and confirmed when he would be here and was on time. He was very easy to talk to and knew what he was doing. Worked quickly and let me know what was wrong and time frame to getting part and completing repair. Andrew did a great job.
Jeff R, Pekin, IL
Excellent service
Professional and prompt service. Was on time. I would recommend Sears again!!
Miriam K, Peoria, IL
Professional, Courteous, Knowledgeable
Nathan was a pleasure to work with and passed along important information regarding the maintenance of our appliance. He was professional and kind and just an all around great guy to have had worked in our home.
Jennifer A, Galesburg, IL
professional and terrific proble solver
Sears customer on-line system was a total failure. However, Michael came to the rescue. He is the BEST. He also excels in customer expectations. Sears system let me down big time. I was next on tecnician stop on a Friday only to find out it was moved to Monday. Michael orders the needed part which he said woulf be sent directly to our house. It arrived on Wednesday. Sears system did not know that the part had been shipped and was ready for installation for several days. It is impossible to contact anyone by phone. Shame on you Sears on-line. I am a concerned that Choice, our home warranty company. did not care when they set the date for technician to arrive. I was able and did reschedule to arrive three days earlier. Why? Ask them who have yet to settle a prior claim pending since early February 2023.
Bob B, Morton, IL
Excellent service
Michael was wonderful. Friendly, fast, and I'm so glad to have a working oven again!
Michelle W, Peoria, IL
Appointment time
The appointments should be in a 4 hour block, not 8-5. That is a bad choice.
Scott M, Chillicothe, IL
Stove repair
Andrew did a great job. He was fast, thorough, and direct. Found the problem right away, and repaired it with the speed and prowess of a person with great experience. He was very professional, but also engaging in his manner. He's someone clients would enjoy having in their home. Very positive experience.
Jeffrey H, Morton, IL
Service provider
Nathan was very friendly and helpful. He performed the service on my stove with utmost professionalism.
Sue Colvin, Galesburg, IL
