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2200 W War Memorial Dr Ste 998 Reviews
Read reviews from customers who used our services at 2200 W War Memorial Dr Ste 998
Total reviews
258
Average Rating
4.6/5
Michael was really pleasant to work with and had to come out 3 times and every time he was super friendly and helpful. Best repair man we’ve encountered in a very long time! 5+ stars for him, give him a raise. UPDATE: after the repair the fridge worked for a week before it started doing the same thing again (this was at the beginning of November). This time Sears scheduling decided to let us hang dry.. it’s now mid Dec and our fridge is still not repaired. Excuses after excuses from people outside the country, no one shows up, staffing issues and every single time they schedule us out another week. UPDATE 2: The automated system kept rescheduling us every week most likely due to errors in the automated scheduling system, 1 star for that, I truly suggest a complete overhaul. Customer service people were no help and didn’t resolve the issues. Finally had Michael come out again, yes! He ordered some other parts and should be back next week. So far I’ve been really happy with the repair men but the scheduling system is a complete disaster. People don’t have the time to take every Friday off and then for no one to show up and get automatically rescheduled for the following week into perpetuity. We still need a working fridge.. the issue should have been resolved within a week or two, not close to 3 months later. Will update again when the fridge is functional again.
Peter K,
Customer service response - Thank you for your review, Peter! We're glad to hear that Michael was consistently friendly and helpful during your repair visits.
Sears Home Services on 1761611474819
Dennis H,
Customer service response - Thanks for the great rating, Dennis! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1758504071739
Mark D,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1754365204984
Dave E,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1754012083484
Kristin B,
Customer service response - Thanks for the great rating, Kristin! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749779266912
Michael was very helpful. Gave me an estimate of charges to repair my washer and agreed better off to replace. Friendly, not pushy and right on time.
Diane H,
Customer service response - Thank you for your review, Diane! We're glad to hear that Michael was helpful, friendly, and provided you with a clear estimate for your washer repair.
Sears Home Services on 1747092803077
My technician was polite and answered all my questions. He followed 2 technicians who diagnosed and began the work on my cloths dryer. When he finished what others began, he tested it and cleaned up after his work. But the dryer is still shutting down before completing the cycle setting even on timed setting.
Michael R,
Customer service response - We apologize for any inconvenience you experienced with your dryer. Thank you for taking the time to leave a review, and we appreciate your feedback.
Sears Home Services on 1707325142932
He forgot to rescue the dishwasher before he left.
T B,
Customer service response - We apologize for any inconvenience caused by our technician forgetting to rescue your dishwasher before leaving. Thank you for bringing this to our attention and we will take immediate action to ensure it doesn't happen again.
Sears Home Services on 1705478499502
Both technicians were pleasant and on time but it took three visits to get the dryer fixed. It was tough I guess to recognize the problem. Mike was especially good.
Jim S,
Very well done , quick on time , professional Very expensive!!! 319 $ for first one visit and 25 minutes of labor.
Nela K,
Customer service response - We apologize for the pricing concerns, Nela. Thank you for your feedback, and we're glad to hear the service was quick and professional.
Sears Home Services on 1772155905206
