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2200 W War Memorial Dr Ste 998 Reviews
Read reviews from customers who used our services at 2200 W War Memorial Dr Ste 998
Total reviews
258
Average Rating
4.6/5
Had an issue with our washer agitator not moving, making a noise and as guy came out for $119 to tell me nothing was wrong yet mumbled under his breath at one point was "computer problem". As he's leaving still making same noise. Never saw him turn over or anything else. I made another appt for him to come back out and they assured me I wouldn't be charged. I then called another appliance guy recommended by where we purchased 6 yo washer. As I tried to cx sears was a nightmare taking to bots and a bunch of promises that they never kept. I was again assured would refund my money which did NOT happen. The agitator motor was broken and repaired. Now I still see the sears charge on my credit card and no refund was ever applied. Never ever again!!
Linda C,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782694586222
Ran first load still very damp after 2 hours of dry and now an error code 353 did not fix the problem and there is no way to actually talk to Sears they only have AI bots. $500 for a repair that fixed nothing!!
Tricia Y,
Customer service response - We apologize for the trouble you've faced, Tricia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092299576
They don’t have a customer service line with actual people and I had to reschedule twice after the original appointment was a no call no show terrible service
Brian Z,
Customer service response - We apologize for the trouble you've faced, Brian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781666737670
Most pathetic service company I've ever tried to deal with. First, they scheduled an appointment without my knowledge, sent out a repairman (not his fault) when we were out of town. Then finally got an appt scheduled, then they never showed up, no communication whatsoever. I was finally able to find my appt online, rescheduled for a couple days later. Again, no show, no communication, zero help. Rescheduled again, finally a technician called me when he was on his way, but had to inform him that we'd found another company to work with. This company has no live people available to get ahold of. The only "people" you can talk to are AI bots. I can only hope I never have to deal with this company again. I can't really blame the technician. When I talked to him about these issues, he just apologized and said he had the same problem.
Greg R,
Customer service response - We apologize for the trouble you've faced, Greg. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769997796677
Worker did not show evidence of any issues and just left.
Mr. H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763599197831
Sears said that they could not do the air conditioner check up until it was warm.
Sandra C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762300807437
Did not schedule. The soonest they could send somebody was 2 weeks out. Completely useless and reliant on AI for scheduling.
TEMPLEHOFF A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759113532529
wanda S,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1758503990192
No repair was needed. AHS submitted the wrong request.
Marva J,
Customer service response - We apologize for the trouble you've faced, Marva. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298333000
Issue was never fixed but ticket was closed . They took 2 months just to figure out issue , then said we cannnot do it and closed the ticket.
Kamal B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1754879309673
