7503 W Cermak Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (126 reviews)

Amber G

November 14, 2023
Source: Google

Julie C

November 17, 2023

Our technician was prompt and knowledgeable. Parts were ordered and shipped directly to us, and he came back to do the repair as promised. Great experience overall.

Source: Google

Danny F

November 20, 2023

The technician was on time, friendly and professional. He fixed the ice maker quickly and cleaned up afterwards.

Source: Google

Kevin L

June 17, 2025

Replaced the thermostat but the food still not freezing in the freezer

Source: Google

Customer service response - Thank you for your feedback, Kevin. We're sorry to hear the issue persists; please contact us directly so we can assist you further.

Sears Home Services on June 16, 2025

Cecelia L

July 02, 2024
Source: Google

Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!

Sears Home Services on July 02, 2024

Mia W

December 21, 2023
Source: Google

Dilip P

December 21, 2023

Too much automation when called for ?.

Source: Google

TomiTaz29

July 03, 2025

My experience was not that great. I am a retired Sears appliance technician. The serviceman seemed to have solved the problem rather quickly after diagnosing however, did not stay long enough to test the results. Once the unit was turned on after the repair, and by directions of the technician, he did not remain long enough to see if his fix actually worked. And eventually followed up with an explanation to clean the furnace unit which I would have assumed, in my day, would have been added to the repair job. After testing with the customer and getting their approval, then you move to the next job

Source: Google

Customer service response - We appreciate your feedback and insights, TomiTaz29. We're sorry to hear about your experience and will use your comments to improve our service process.

Sears Home Services on July 02, 2025

mary K

January 14, 2025

repairman was great. labor cost was prohibitive.

Source: Google

Customer service response - We're happy to hear the repairman was great, Mary. We appreciate your feedback on the labor cost and will take it into consideration.

Sears Home Services on January 14, 2025

GM

December 01, 2024
Source: Google

Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!

Sears Home Services on December 01, 2024

Average Rating: 4.4/5 (126 reviews)