7503 W Cermak Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Danny F
The technician was on time, friendly and professional. He fixed the ice maker quickly and cleaned up afterwards.
Kevin L
Replaced the thermostat but the food still not freezing in the freezer
Customer service response - Thank you for your feedback, Kevin. We're sorry to hear the issue persists; please contact us directly so we can assist you further.
Sears Home Services on June 16, 2025
Cecelia L
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on July 02, 2024
Mia W
Dilip P
Too much automation when called for ?.
TomiTaz29
My experience was not that great. I am a retired Sears appliance technician. The serviceman seemed to have solved the problem rather quickly after diagnosing however, did not stay long enough to test the results. Once the unit was turned on after the repair, and by directions of the technician, he did not remain long enough to see if his fix actually worked. And eventually followed up with an explanation to clean the furnace unit which I would have assumed, in my day, would have been added to the repair job. After testing with the customer and getting their approval, then you move to the next job
Customer service response - We appreciate your feedback and insights, TomiTaz29. We're sorry to hear about your experience and will use your comments to improve our service process.
Sears Home Services on July 02, 2025
mary K
repairman was great. labor cost was prohibitive.
Customer service response - We're happy to hear the repairman was great, Mary. We appreciate your feedback on the labor cost and will take it into consideration.
Sears Home Services on January 14, 2025
GM
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on December 01, 2024
Dave B
The technician did not realize the scope of the job. He took apart more than he needed to. He cracked the tub from hitting it with a small sledge hammer. He said he was taking the parts with him, but he did not. This was all after 6 failed appointments with the service. Their fault / Not Ours.
Customer service response - We apologize for the issues you encountered, Dave. We appreciate your feedback and will work to improve our service and communication.
Sears Home Services on November 23, 2024
Victor G
Did not show up for initial appointment and did not call to reschedule. I had to call the following morning to see what happened, some emergency and they couldn’t get me in that day, had to wait another day. Tech was nice, fast, and professional. 5 stars for the tech, 2 for the customer service.
Customer service response - We apologize for the inconvenience caused by our failure to show up for the initial appointment and for not communicating with you in a timely manner. We appreciate your understanding and thank you for acknowledging the professionalism of our technician. We hope to provide you with a better customer service experience in the future.
Sears Home Services on February 08, 2024
