7503 W Cermak Rd Reviews

Too much automation when called for ?.

My experience was not that great. I am a retired Sears appliance technician. The serviceman seemed to have solved the problem rather quickly after diagnosing however, did not stay long enough to test the results. Once the unit was turned on after the repair, and by directions of the technician, he did not remain long enough to see if his fix actually worked. And eventually followed up with an explanation to clean the furnace unit which I would have assumed, in my day, would have been added to the repair job. After testing with the customer and getting their approval, then you move to the next job

repairman was great. labor cost was prohibitive.

The technician did not realize the scope of the job. He took apart more than he needed to. He cracked the tub from hitting it with a small sledge hammer. He said he was taking the parts with him, but he did not. This was all after 6 failed appointments with the service. Their fault / Not Ours.

Did not show up for initial appointment and did not call to reschedule. I had to call the following morning to see what happened, some emergency and they couldn’t get me in that day, had to wait another day. Tech was nice, fast, and professional. 5 stars for the tech, 2 for the customer service.

The technician came and was in a hurry to get out after checking the unit.’was going to charge me another Extra bucks for a maintenance that has not happened or has not been done. He informed me of the problem but did not take the time to explain things or the process of when the material will be available, the claims process and approximately how long would it take for a technician to fix the problem. After being on hold for a long time on the phone with his Company and the Home warranty, he doesn’t have the patience to explain to the customer what was going on, I guess he has another customer waiting but I felt that his behavior was inappropriate unprofessional, just want to get paid and get out of there. I was not very satisfied with the approach and how it was handled

Oven not working. Technician was great. Ignitor was part that needed to be replaced. We were told $150 for repair tech to come out. He charged us $500 to put in the new part, which took 10 minutes, and he said this price includes the service fee of $150, plus the part, and the labor. Afterwards I researched the Ignitor part number, and it's a $50 part. So adding on the $150 service charge takes us to $200. Why was I charged $500? Was his 10 minutes of labor worth $300? We feel ripped off. I can't get through to any live person in the North Riverside office, it's only an AI robot to schedule appointments. I can't get a detailed receipt of our transaction anywhere. I always thought Sears could be trusted, which is why we made the call to them for repair. But taking advantage of people is very bad and I want to share this warning for homeowners. We will not call Sears or shop there again. We have learned a tough lesson.