7503 W Cermak Rd Reviews

Were kept getting notices on the time our service man will arrive. the last notice said 1: 46. How ever he did not get here till 2:55. this was very upsetting. However he did wonderful work

At 8:00 am I was the 2nd stop so I hung out. Didn’t show up until 1:45. Online updates were all over the place. Ending up having to take an entire day off work. The technician did not call to say he was on his way. Just showed up. Asked if there was water in the tub which I replied yes. He literally rolled his eyes like a child. Mumbled to himself “I’m too old for this”, “well that wasn’t fun”.

The technician dint come and waited all day

Do not use no idea what they are doing,came for service diagnose my washing machine wrong I paid $487.00 parts labor and service the next day the washing machine had the same problem technician comes back says the machine needs a board unfixable can't get the parts. The technician Said we will credit your card back .3 weeks later I call the company you should have it in 14 days nothing call back they give me the corporate office sorry you should have your credit within a week nothing.call my credit card company to dispute the charges sears replies to them I had 30 days I should of called back for service WHAT BS they dragged It out past 30 days so they don't have to refund .and the credit card company says because it took so long for me to dispute no credit.excuses I used to love sears and used the rapire before never again.Shame on you sears repair . Disappointed save your money and don't use they stole $487.00 from me because they have no clue how to diagnose the problem.

Very unprofessional service

He came over to check our Boiler and he said that it was fine but I told him that we are not getting heat through our Radiators he said that they need Bleeding and that he is not allowed to do that!! So my husband and I were cold all night this is not Acceptable, I never heard of a heat technician not allowed to bleed Radiators!!! We do not want him back at our house because he doesn't complete the Job!!! We got him through are Home Warranty!!! I am calling my Home Warranty next to report how Poorly this guy is!!!!

If I could give no stars, I would. Schedule an appointment, take off work only to receive a text after the appointment window from Sears Appliance telling me they cancelled, no reason as to why. Second, it's a sad state of affairs when you call a "local" repair shop and try to understand what happened and you're dealing with a call center in India that hangs up on you and has no clue what they're doing. Shame on Samsung. I'll be going with Abt from here on out.

Sade did her job, but I will never use this service again. To charge $129 to do nothing is ridiculous.

I have no issues with the repair work done by the technician. However, the customer service I experienced with Sears Home Services was lousy. I would make appointments and they were cancelled and rescheduled at least 3 times that caused me to miss work. I was unable to ever reach a person only a horrible automated system. And I was charged over $200 for work that took less than 5 minutes. I will never use Sears again.