7503 W Cermak Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Carla W
I have no issues with the repair work done by the technician. However, the customer service I experienced with Sears Home Services was lousy. I would make appointments and they were cancelled and rescheduled at least 3 times that caused me to miss work. I was unable to ever reach a person only a horrible automated system. And I was charged over $200 for work that took less than 5 minutes. I will never use Sears again.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 30, 2024
Jenny S
I can’t rate this person because the repair was preformed by Robert. But I had 3 different repairmen but they didn’t mention what repair. Dishwasher or washer?
Customer service response - Thank you for taking the time to bring this to our attention, Jenny. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 03, 2024
Bill R
Terribly difficult to work with. Automated system does not give you information you need. Three visits and dishwasher still doesn't work.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Tiffany C
Tech was not helpful at all he said the refrigerator was 47 degrees according to his laser and he did not understand why the fridge was freezing my food. As I’f I had an explanation for it. Horrible service. I showed him some frozen food from the fridge just awful experience.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 07, 2024
Debby F
My appointment was cancelled 2x after waiting all day. Not happy. Window needs to be shortened time frame
Pam L
Said he couldn't do anything without a model number. There is a serial number, he should have made some phone calls to figure it out. Didn't even take the cover off to see if there was an obvious problem.
