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802-552-4364
3404 Broadway Reviews
Read reviews from customers who used our services at 3404 Broadway
Total reviews
21
Average Rating
4.4/5
Great communication through out the repair process, goes above and beyond to leave a satisfied customer with a working unit.
Andrea M,
Customer service response - Thank you for your review, Andrea! We're happy to hear that our team provided great communication and went above and beyond to ensure your satisfaction.
Sears Home Services on 1741916639846
Great guy very good
Trena E,
Customer service response - Thank you for your review, Trena! We're glad to hear you had a positive experience with our technician.
Sears Home Services on 1733673263270
cussingpoppy,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1731821237717
Chris, Sears Technician, was an extremely great guy and extremely hard working. He made sure everything was working properly before leaving. If I ever need anything repaired again, I will call this company and hope to get Chris again.
Blake T,
Customer service response - Thank you for your wonderful review, Blake! We're delighted to hear that Chris provided excellent service and ensured everything was working properly before he left.
Sears Home Services on 1731027266380
Very nice and knowledgeable. Fixed the issue in less than 30 minutes.
Peg S,
Customer service response - Thank you for your kind words! We're thrilled to hear you had a positive experience and that we could resolve your issue quickly.
Sears Home Services on 1723691007446
Won’t know for 24-48 hours if Icemaker is repaired or not but our technician was very nice, kept me informed of arrival time and seems knowledgeable.
Teresa M,
Customer service response - We appreciate your patience and are glad to hear about your positive experience with our technician. Thank with us for sharing your feedback.
Sears Home Services on 1721210581304
Jamie M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1706489330819
Air conditioning unit. Had to wait 3 weeks for a technician. Technician did a good job and had it up and running in no time.
Linda B,
Customer service response - Thank you for your review, Linda. We're glad to hear the technician did a good job, and we appreciate your patience with the wait time.
Sears Home Services on 1757297508067
This was by far the worst experience with a repair company. Plz plz don't waste your time or money. You will get ripped off. I have to take the legal route to get my refund but I will not be made a fool of again. Absolute nonsense. Update: I called the number. They informed me I am not getting a refund. Story behind review: After making an appointment to get my fridge fixed , a tech showed up , diagnosed the issue. Ordered a part. $550.00. part and labor. No problem. Just fix it. Almost a month later a different tech showed up to put the part in. After 24 hours, fridge still didn't work. The tech who replaced the part came back and actually informed me that he knew that part wasn't bad but when he called the manager, he said just replace it and leave . The tech called his company and they told him I would get a refund since it would be another 45 days til they could come back out and another $430.00. definitely can not and will not wait and pay again. The tech felt awful I could tell. I called the company they informed me they put my refund through and would have it in 3 business days, after 5 I called and was informed they never processed a refund for me and I was not getting one. No one would talk to me or give me an answer for why. They just past me around to operators until I couldn't stand it anymore. Plz don't fall for this place. They took a trusted name like sears and rip people off. Awful
Amber H,
Customer service response - We apologize for the trouble you've faced, Amber. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732192551394
Don't be fooled, don't pay diagnostic fee. To change the small pump of my Samsung washer which is 20 mins work, gave me estimate of $436.00. Where pump cost is only $71. You can buy this new washer for $850. Just don't get fooled by there service. Whole time Tech was complaining and try to put generic parts. I still end up paying diagnostic fee of $119 even though I am not sure if that is the cause of the problem. CAREFUL!!
Johnny M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718855441524
