5000 Avenue Of The Cities Reviews

Since I scheduled my appointment for this service call, I received multiple reminders from Sears requesting confirmation of the appointment, which I did. I have a home protection policy so I scheduled maintenance checks on my central air, water heater, and refrigerator all on the same day, Friday July 12. These texts all came to my cell phone number, which is the only number I use. This morning I received 3 notices each of when to expect my technician. When I got a text stating the tech was at my property, I realized he, Matthew, was not at my address. I immediately used your app to inquire where he was. The app had no record of my appointments. I then called a live person who said this was a warranty problem and switched me over to a department which never picked up. I finally got on a chat and was told that the tech showed up and I would not allow him to service my appliances. Now really, when I have purchased a Home Maintenance policy, why would I do that? Then, I got receipts from Sears for 3 service calls with my signature forged as if I received service. Who is Matthew? I hope he gets caught for forging my records! Please call me for more details. L Meadors

Thank You for your help, but we will NO LONGER be needing your service's. Thank You, Dan W...

Technician contacted us early within the given ‘8am - 5pm service window’ and said he was on his way. Also told us to flip the breaker in our electric box to the dishwasher so it could be ready to work on when he got there. However, after waiting at home all day and having to cancel plans to remain at home THINKING service was going to happen, the technician never showed up. He also went silent and stopped responding when we tried to contact him on the cell number he originally reached out to us on. Nothing was ever done from your end of things and we are no closer to a solution after putting confidence in your services! Will hopefully find someone else that is more reliable this time around when seeking service! Would not recommend.

Worst service tech ever. Clearly insane. Doesn’t know his job. Doesn’t know anything about how to cook, bake, or use an oven. Wouldn’t listen. Accuses me of harassment. Told lies to AHS. Wouldn’t diagnose the problem. Kept repeating that the oven worked properly. Tried to demonstrate the issue but he wouldn’t listen. Worst experience I’ve ever had with anyone anywhere under any circumstances.

Update: Received replacement part in the mail for tech who was supposed to show up today. Once again I took off work and stayed home. Eventually I received notice the tech had arrived at my house; however the tech was nowhere to be seen. I then received a survey request for me to rate my techs service. Interesting since the tech never arrived at my house. I’m now scheduled another week out to have my dishwasher repaired. I don’t have high hopes. Original post: We have an appliance warranty program that we bought with our dishwasher and they sent out Sears Appliance Repair. We were getting an LC code and the dishwasher would not cycle. They kept us informed as to when they are going to be there throughout the day which was great. When the technician did arrive, he looked at the location of the dishwasher, took a picture of the serial number and was like there is nothing that I can do to help. This is a drain problem. He never had me turn the power back on, never examined anything on the appliance itself and talked to me about how this is not an appliance problem but it is a drain problem. Technician was very nice but didn't look at anything on the appliance and left and now I am still in the same boat. Reading LC error codes online, it could be a multitude of things...and by the way, our drain is not blocked. So back to square one.

Start this call on October 30th. American home shield contacted Sears.They came out and told us that we needed two pieces repaired on our dishwasher. They ordered the parts. We were told that one piece was no longer made. They were supposed to send a diagnosis to American Home Shield but never did. 16 days go by and two phone calls to Sears later a technician came along with another part. The technician said he had to collect $50.26 for the non covered amount from American Home Shield. I called AHS and they said no money needed to be paid. Sears technician said he can't touch the dishwasher with out the money. AHS was still on the phone and held with me until the technician called Sears. The technician went out to his vehicle but said he'd be back in. He left. AHS called Sears to find out why they left. Sears told AHS told them that there was more wrong with the dishwasher and one part isn't made anymore. I was livid! Sears Customer service is a joke. I've asked AHS to use another repair service going forward.