5000 Avenue Of The Cities Reviews

Oven repair. Fixed quickly, thankful for that. Situation was strange, repair man told me the man who diagnosed the problem did not work there anymore. This seemed to create some confusion while here to do the repair. Just glad the oven works now.

Repairman seemed somewhat disorganized. He forgot to install a part to stabilize the fan motor after he had already installed the fan motor and had to tear it apart again to install the forgotten part. He was nice and courteous.

Made wrong diagnosis and replaced part probably not needed since didn’t fix problem. Had to come back and add Freon to fix.

Didn’t fix the issue, dryer squeaks more now than ever. Technician was prompt and friendly.

We will never use Sears home services again. Since July, we have been trying to get our dryer repaired. Every time that tech would come, they would never have the parts on their truck. We had two missed diagnoses of the problem and we had three different canceled appointments by Sears with no warning. While pleased that they finally seem to have gotten it right, their lack of technicians in our area, the lack of supplies on the truck, the frequent cancellations, Inability to diagnose a problem as simple as squealing sounds caused this to drag on for nearly 2 months. And then the constant pressure to purchase a home warranty by their technicians every time they come in the house is ridiculous. Do not recommend.

Horrible service: All seemed to go well at first. Got a service date scheduled. They sent out a part to the house based on computerized information. The emails all indicated a different unit than we had. First of many problems. Then the day came for the technician to arrive. They did not call ahead as their website indicated. The part was wrong (of course) so the guy ordered another part (supposedly it is the heating element that is wrong). Says they would reschedule when new part arrives. The guy was very nice so kudos to him for working for such a crappy company. New part arrives. Not a heating element- the motherboard or something along that electrical line. Scheduled a new date. They offered an early date which we said yes to but since everything is computerized they apparently didn’t get that. They no showed to our next date and did not call to say they weren’t coming. So now I have another appointment after being out a dryer for 2 weeks already and I'm doubting it’s the correct part and who knows if they will show. Horrible business. Horrible communication. No way to speak to a human if you try calling any of their 100 of numbers listed online. Shame on Lowe’s for using this company to handle warranty services.

First issue is they dont have any real people answering the phones. Its all AI. I had an appointment with them to repair my Maytag dryer. They used AI to diagnose the issue. AI decided it was a sensor and sent it to my house a few days before the technician came. The day of my appointment came and what do you know, it was the wrong part. The technician said he needs to replace the heating element. Said he ordered it and scheduled me another appointment in a week. The heating element came in the mail the next day! However, when I opened the box, it wasnt a heating element! I was holding a mother board for all the electrical! My appointment day finally came. I received a text message around 10:30AM saying they had some issues and needed to reschedule. So I called, and talked to their delightful AI computer "Samantha". She told me I could keep my appointment but the technician will be delayed. We'll they never showed up. So now, I have to wait until next week for a third appointment and take another day off of work! They are real helpful and understand people's time is valuable, so they narrow down the appointment window from 8AM-5PM(insert sarcasm) Update to Sears response...Thats part of the problem. Every number on your website, including the one you just provided, gets me an AI computer. When I ask to be transfered to a person, it keeps saying that's not an option. When I'm having issues, I dont want to talk to a computer. I want to talk to a human.

I am beyond frustrated, paid for the part and service up front, they have rescheduled 3x and will continue rescheduling and charged me almost $500 and no one has completed the repair. Cannot take talk to a live person AI only and I would never recommend. It’s called an almost $500 lesson learned.

You didn’t even inspect or test the washing machine, and you couldn’t tell me exactly what was wrong with it. Paying $119 for that was not worth it. I wanted to know the exact problem with the washing machine so I could decide whether it could be repaired. Instead, you couldn’t identify the issue at all. I honestly feel like I was charged without receiving a proper diagnosis. I will never use your service again.