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5000 Avenue Of The Cities Reviews
Read reviews from customers who used our services at 5000 Avenue Of The Cities
Total reviews
197
Average Rating
4.1/5
Worst service I ever had
Gary C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334191263
Matthew has absolutely the worst customer service anyone could experience. He is extremely rude, arrogant and lies regarding his scheduled customer service calls. We have attempted to have our extended warranty dishwasher repaired since July 2. Matthew had lied in his assessment of our repair, lied regarding our conversations with him, yelled and hung up in the middle of phone calls. He has reported to Sears Repair that he has come to our house (when he had not), lied that he assessed our dishwasher problem (he did not), told us he would not enter our house until we paid him (the warranty is valid through mid October) and forged our signature on the Sears Service Estimate. An email was sent to Mace Claims/Assurant stating the machine was functioning properly to manufacture specifications and no repair was needed. The machine runs for approximately 10 minutes and stops. We are assuming this was sent due to Matthew’s lies. We have called Sears Repair multiple times with no end to this mess. This extended warranty needs to be honored and our machine fixed. I wish that it was possible to give a no star review as even one star is too good for our experience. Sears Repair most definitely needs NOT to have someone like Matthew on their payroll. What a bad look for your company.
Susan T,
Customer service response - Thank you for taking the time to bring this to our attention, Susan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721961581430
After about three 5th or 6th visit from service tech because I had to have a “second opinion” the tech comes in takes a bunch of pictures of the dishwasher and all the parts that were suppose to fix the dishwasher then says he’ll be right back, 20 mins later I look outside and his van is gone, I text him to see if he was done, and this is the reply. I’ve been without my dishwasher since February, had multiple techs out to the house to fix it, have 6 different parts they ordered on the counter that’s not even the issue for the dishwasher. The unit is less than 2 years old. And now I’m fighting them to replace is, why is this such a stuggle? Why send multiple techs out, order all these parts that won’t work, and spend all this time and money on parts and labor and fight me to get a new unit? They could’ve saved so much by just replacing it in the first place. The dishwasher has been a lemon since I bought it, $1200 dishwasher and it’s trash. They said they’re sending a check to me on what’s it “worth”, and now I’m stuck removing the old unit and getting a new one, installation fees and all by myself. 🤦🏼♀️🤦🏼♀️🤦🏼♀️ and this was the techs reply back, what does that even mean? Sears road show? Is he trying to be funny?
Julia T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720017490944
Jacque S,
Customer service response - Jacque, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1720016527689
Guy showed up, did absolutely nothing whatsoever. Gone in a few minutes. Complete waste of money! Do not recommend.
Robert P,
Customer service response - Thank you for taking the time to bring this to our attention, Robert. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717638065797
Tech was a jerk to my wife
Donovan F,
Customer service response - Thank you, Donovan, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1717639010109
The tech you sent out 6/5/2024 started with a terrible attitude and and he showed up at the end of the day ready to go home he made more excuses and he made a fraudulent report is no part is missing off my oven but that's what he wrote on the on the report and that I had a hole in my wall which it doesn't make sense if I do business with you guys again please do not send that same guy to my house cuz he will not be allowed come on my property
Frank J,
Customer service response - Thank you for rating us, Frank. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on 1716968929052
He never arrived. I later called and got voice mail repeatedly.
nilesh M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716456734076
Very rude unprofessional and didn't bother fixing my appliance, he said last Tech made my microwave a bomb and he wasn't touching it.
Yolanda V,
Customer service response - Hi Yolanda, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1716456752573
Julia N,
Customer service response - Hi Julia, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1710129088759
