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4605 W Lincoln Highway Reviews
Read reviews from customers who used our services at 4605 W Lincoln Highway
Total reviews
382
Average Rating
4.5/5
Michael R,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1717403139460
He was professional and provided great advice.
chasenpaper2,
Customer service response - We're pleased to know you found our service professional and helpful. Thank you for sharing your positive experience!
Sears Home Services on 1711928465690
dyer working like new
Alonzo S,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that your dryer is working like new after our sears appliance repair. We appreciate your feedback.
Sears Home Services on 1705459797767
Ron G,
Julian was GREAT
William C,
He didn't fix it. He said it wasn't the suspension rods, but when the machine was on a spin cycle with a regular load of clothes it would go off balance. He said it was the board of the machine and between the cost of that part and for it to be installed we found it was just better to replace the machine. I still had to pay the $129 for the service call.
kelly A,
Customer service response - We apologize for the inconvenience with your washing machine, Kelly. Thank you for your feedback, and we recommend contacting us directly to discuss this further.
Sears Home Services on 1777379385856
this work was not done because sears does not replace dryer hoses. Please do not charge my card.
Wanda S,
Customer service response - We apologize for the inconvenience, Wanda. Please contact us directly to ensure your card is not charged and to address any further concerns.
Sears Home Services on 1737934719991
Unfortunately, having been a long time (over 20 years) consumer of Sears, this experience today was unacceptable. We had a new washer (approximately 1.5 years old) stopped functioning - no water service to unit due to a faulty valve. It took almost 2 weeks to receive the small part ordered by Sears and get an install appointment. We were scheduled for an 8 am to noon appointment. We had a doctor’s appointment at 4 pm. It was a simple install - unplug old valve and reattach the new one. At 8:30 am the serviceman called and told my husband that he would be there at 12:01 pm. That time was still going to work for us. After 12pm, then 1 pm came and went; then 2 pm went by and no one called or showed up from Sears, I called the serviceman, but there was no answer. I spent 20 minutes navigating the phone prompts to try to reach a human being. No option for customer service. I did reach someone, and was told that the serviceman would call me. That a message was sent to the serviceman and he was heading our way. No such call arrived. Needless to say, by this time, I was very upset. Our repair person arrived after 4 and it took him 15 minutes to install the part. Sears has left us hanging without due cause. I am extremely disappointed in the manner our appointment was handled. Apparently the repair person was overbooked and therefore was not able to get to us within the scheduled time. As the consumer we have the right to expect punctuality and Sears has the obligation to fulfill their scheduling. I hope we will not have this experience in the future.
ellizabeth M,
Customer service response - We sincerely apologize for the delays and inconvenience you experienced with our service. Thank you for your feedback, and we are dedicated to improving our scheduling and communication to prevent such issues in the future.
Sears Home Services on 1722560729495
Angel B,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1719476342815
5 stars for the tech Tom. He was friendly, knowledgeable and did a great job! But $286 for the labor? He was here for a total of 1/2 hour. But the job is done and my washer is working so I'm happy for that.
Sue R,
Customer service response - Thank you for acknowledging Tom's hard work and expertise. We're glad your washer is running again, and we understand your concerns about the labor cost; we strive to provide quality service at competitive rates.
Sears Home Services on 1716876461565
