3000 W Deyoung Ste 500 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (86 reviews)

Arlene S

June 17, 2024

Repairman did not try to diagnose the problem with my refrigerator, just checked the current temp and told me the refrigerator thermometers are always inaccurate. My refrigerator continued to be 50+ degrees so I called again for another technician to come. I was given an appointment for June 14th--2 weeks later! I received multiple confirmation messages for this appt, as late as the day before. However, no one showed up, no one called, no communication at all. I went online and the earliest appt is for June 26th, another 2 weeks. I've already received confirmation message for this date but I am not confident it will go any better. My refrigerator is sounding high temperature alarms with readings still 50+ degrees. Since I had a confirmed appt for 6/14 for which no one showed up or called, I should have been "top of the list" for today, not having to wait another 2 weeks. This has been the worst service experience I have had and am relating my very bad experience to everyone.

Source: Google

Customer service response - Thank you, Arlene, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on June 03, 2024

JW

May 04, 2025

No call no showed for our appointment yesterday after I took time off from work for them to come. When you call you are met with an ai system that tells you that you can talk to it (which is garbage ai from temu) and can not speak to a real person.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 04, 2025

bethany B

December 27, 2024

Wasted a day of work to stay home from 8am to 5:30pm just to get a message stating that they couldn't come. steal no help have had my dryer for a month still not fixed it's never worked from the day it was delivered.

Source: Google

Customer service response - We apologize for the trouble you've faced, bethany. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on December 23, 2024

Erin E

December 04, 2024

Unbelievably disappointed. Our tech came, looked at the dryer. Tried to tell us how to fix it. Said he had to leave for a zoom meeting with his boss, and the dryer still didn’t work when he left. He charged a fee for “cleaning” our dryer is still gross. He didn’t replace any parts. I’m not sure why we got charged additionally. I was told the $119 I paid would go towards my repair. We are extremely disappointed and won’t be recommending this service to anyone. The only way they could make it right would maybe be a refund.

Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on December 05, 2024

Jacquelyn C

November 09, 2024

Jeffrey left and now my water to fill glasses does not work. It was working before he came and has never been broken

Source: Google

Customer service response - We apologize for the trouble you've faced, Jacquelyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on November 10, 2024

David K

August 12, 2024
Source: Google

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on August 12, 2024

shoognite

June 23, 2024

Y'all need to update. Sears hasn't been in business for several years now

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on June 23, 2024

Matt J

June 19, 2024
Source: Google

Customer service response - Hi Matt, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.

Sears Home Services on June 19, 2024

Margaret A

February 08, 2024

Did not find the leak. Accused me of lying. Used every excuse he could think of. Not happy with Chris.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on February 08, 2024

Brandon P

November 19, 2023

Repairman was great… still not making ice! This will be the 4th time to try to fix the issue.

Source: Google
Average Rating: 4.4/5 (86 reviews)
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