3000 W Deyoung Ste 500 Reviews

Read reviews from customers who used our services at 3000 W Deyoung Ste 500


Total reviews

132


Average Rating

4.4/5

June 23, 2025
Overall rating

He was very nice. He did admit he didn't know anything about mini splits and had to Google every thing he found. The attach document was never discussed or seen until emailed to me. He said I was signing that no work had been been complete due to not finding the issue.

Leslie S,

Customer service response - We apologize for the trouble you've faced, Leslie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1750727223302

June 17, 2024
Overall rating

Repairman did not try to diagnose the problem with my refrigerator, just checked the current temp and told me the refrigerator thermometers are always inaccurate. My refrigerator continued to be 50+ degrees so I called again for another technician to come. I was given an appointment for June 14th--2 weeks later! I received multiple confirmation messages for this appt, as late as the day before. However, no one showed up, no one called, no communication at all. I went online and the earliest appt is for June 26th, another 2 weeks. I've already received confirmation message for this date but I am not confident it will go any better. My refrigerator is sounding high temperature alarms with readings still 50+ degrees. Since I had a confirmed appt for 6/14 for which no one showed up or called, I should have been "top of the list" for today, not having to wait another 2 weeks. This has been the worst service experience I have had and am relating my very bad experience to everyone.

Arlene S,

Customer service response - Thank you, Arlene, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on 1717411378942

December 28, 2025
Overall rating

Our home warranty contracted out to Sears repair. The initial visit took one reschedule, not a huge deal but hate to take a day off work and essentially have it wasted buy waiting then hearing mid afternoon they have to reschedule. Tech comes out and does a nice job, no complaints there. Parts get ordered and delivered s few weeks later. It has now been over a month since parts arrived and 3 reschedules and nothing. We've now essentially wasted a weeks worth of vacation/personal days for this runaround. Everything is automated "ai" BS that provides no real help, can't talk to a live person at all. We contacted the home warranty service and are now trying to get a different provider to come install the parts since Sears had shown its self to be totally unreliable. Sears used to be known for its service, very sad. I'd give 0 stars if possible

Cory W,

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on 1766975351560

December 01, 2025
Overall rating

Technician never showed up

Carmel O,

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on 1764642648011

August 21, 2025
Overall rating

The technician didn't do anything but put freon in my a/c unit. He did not check the capacitor, he did not check for leaks. He did not fix the problem, not was he tryn to fix the problem. When he got here he asked for the service fee and said he wasn't going to work on it. I gave him a bottle of water which he sat on my pelonis open and it spilled down the top and it doesn't work anymore. Overall this technician Blake is very incompetent I ve reschedule my service call 2 times and he has cancelled my appointment both times. I do not want him coming to my house again. I pay for a warranty so if something breaks it's covered to get fixed. Why did he not do his job properly?!! And if I could do this review without giving him any stars I would, but it makes me give him one star, which he is not worthy of!!!!

Brian J,

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on 1755825133538

May 04, 2025
Overall rating

No call no showed for our appointment yesterday after I took time off from work for them to come. When you call you are met with an ai system that tells you that you can talk to it (which is garbage ai from temu) and can not speak to a real person.

JW,

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1746400040282

December 27, 2024
Overall rating

Wasted a day of work to stay home from 8am to 5:30pm just to get a message stating that they couldn't come. steal no help have had my dryer for a month still not fixed it's never worked from the day it was delivered.

bethany B,

Customer service response - We apologize for the trouble you've faced, bethany. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1734935633729

December 04, 2024
Overall rating

Unbelievably disappointed. Our tech came, looked at the dryer. Tried to tell us how to fix it. Said he had to leave for a zoom meeting with his boss, and the dryer still didn’t work when he left. He charged a fee for “cleaning” our dryer is still gross. He didn’t replace any parts. I’m not sure why we got charged additionally. I was told the $119 I paid would go towards my repair. We are extremely disappointed and won’t be recommending this service to anyone. The only way they could make it right would maybe be a refund.

Erin R,

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on 1733419751547

November 09, 2024
Overall rating

Jeffrey left and now my water to fill glasses does not work. It was working before he came and has never been broken

Jacquelyn C,

Customer service response - We apologize for the trouble you've faced, Jacquelyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1731251814946

August 12, 2024
Overall rating

David K,

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on 1723517706737

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