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3000 W Deyoung Ste 500 Reviews
Read reviews from customers who used our services at 3000 W Deyoung Ste 500
Total reviews
132
Average Rating
4.4/5
Our home warranty contracted out to Sears repair. The initial visit took one reschedule, not a huge deal but hate to take a day off work and essentially have it wasted buy waiting then hearing mid afternoon they have to reschedule. Tech comes out and does a nice job, no complaints there. Parts get ordered and delivered s few weeks later. It has now been over a month since parts arrived and 3 reschedules and nothing. We've now essentially wasted a weeks worth of vacation/personal days for this runaround. Everything is automated "ai" BS that provides no real help, can't talk to a live person at all. We contacted the home warranty service and are now trying to get a different provider to come install the parts since Sears had shown its self to be totally unreliable. Sears used to be known for its service, very sad. I'd give 0 stars if possible
Cory W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1766975351560
Technician never showed up
Carmel O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764642648011
The technician didn't do anything but put freon in my a/c unit. He did not check the capacitor, he did not check for leaks. He did not fix the problem, not was he tryn to fix the problem. When he got here he asked for the service fee and said he wasn't going to work on it. I gave him a bottle of water which he sat on my pelonis open and it spilled down the top and it doesn't work anymore. Overall this technician Blake is very incompetent I ve reschedule my service call 2 times and he has cancelled my appointment both times. I do not want him coming to my house again. I pay for a warranty so if something breaks it's covered to get fixed. Why did he not do his job properly?!! And if I could do this review without giving him any stars I would, but it makes me give him one star, which he is not worthy of!!!!
Brian J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755825133538
No call no showed for our appointment yesterday after I took time off from work for them to come. When you call you are met with an ai system that tells you that you can talk to it (which is garbage ai from temu) and can not speak to a real person.
JW,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746400040282
Wasted a day of work to stay home from 8am to 5:30pm just to get a message stating that they couldn't come. steal no help have had my dryer for a month still not fixed it's never worked from the day it was delivered.
bethany B,
Customer service response - We apologize for the trouble you've faced, bethany. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734935633729
Unbelievably disappointed. Our tech came, looked at the dryer. Tried to tell us how to fix it. Said he had to leave for a zoom meeting with his boss, and the dryer still didn’t work when he left. He charged a fee for “cleaning” our dryer is still gross. He didn’t replace any parts. I’m not sure why we got charged additionally. I was told the $119 I paid would go towards my repair. We are extremely disappointed and won’t be recommending this service to anyone. The only way they could make it right would maybe be a refund.
Erin R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733419751547
Jeffrey left and now my water to fill glasses does not work. It was working before he came and has never been broken
Jacquelyn C,
Customer service response - We apologize for the trouble you've faced, Jacquelyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251814946
David K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723517706737
Y'all need to update. Sears hasn't been in business for several years now
shoognite,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141251996
Matt J,
Customer service response - Hi Matt, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1718851720805
