3000 W Deyoung Ste 500 Reviews
Read reviews from customers who used our services at 3000 W Deyoung Ste 500
Total reviews
132
Average Rating
4.4/5
kevin F,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1754280722064
Technician was nice and had answers, asked if he just wanted to cut the main power off to fix the unit and he wouldn’t. He however did attempt to find the right breaker after realizing it was never labeled correctly
Justin H,
Customer service response - Thank you for acknowledging our technician's efforts and approach. We apologize for any inconvenience and are grateful you took the time to share your experience.
Sears Home Services on 1716875987103
The job got done which I’m thankful for, i just have a boy that’s almost three and he cussed the entire time while working on the machine. He did a great job but that ruined it for me.
Brian M,
Customer service response - I'm sorry to hear about your discomfort due to your child's behaviors during our work. Thank you for the feedback; we will take this into consideration for the future.
Sears Home Services on 1710389504233
DFalatable,
He seemed knowledgeable, but he should be equipped with equipment that works. His steamer never worked so I still have no idea if the drainage of the freezer was causing a big enough problem to disable my Kenmore Freezer/Refrigerator. The only part of the tech call that did not disappoint me was he just charged me the diagnosis fee...which was at best an informed guess.
Lieberals M,
The man who came was completely honest about my repair and very kind and friendly. He was not my issue at all he deserves 5 stars. My issue is my purchase with GE was delivered scratched and dented and the washer didn't even work. I then had to use my warranty after purchasing a brand new set. My washer shakes so bad it still dances across the room and I'm told they do this and even after repairs it still will be a problem which it is. So after spending over$1600.00 on a new set then a little more than 300 on an extended warranty I still purchased junk that I can't get fixed or replaced. Its unbelievable. For this reason I left 2 stars for my service. I shouldn't be in this situation after spending my savings on a brand new washer and dryer
Brandy G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773015835340
RONALD G,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1753066769244
Technician Blake was pleasant and did a good job. However, it is utterly despicable the way people are being taken advantage of since Covid. $103 in parts, he was here 2 hours $344 in labor. Skilled car mechanics at my Mercedes-Benz dealership don't charge that. $450 to replace a belt and pulley. God is watching people, and karma is always waiting!
Emma B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753066523376
He was very nice. He did admit he didn't know anything about mini splits and had to Google every thing he found. The attach document was never discussed or seen until emailed to me. He said I was signing that no work had been been complete due to not finding the issue.
Leslie S,
Customer service response - We apologize for the trouble you've faced, Leslie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750727223302
Repairman did not try to diagnose the problem with my refrigerator, just checked the current temp and told me the refrigerator thermometers are always inaccurate. My refrigerator continued to be 50+ degrees so I called again for another technician to come. I was given an appointment for June 14th--2 weeks later! I received multiple confirmation messages for this appt, as late as the day before. However, no one showed up, no one called, no communication at all. I went online and the earliest appt is for June 26th, another 2 weeks. I've already received confirmation message for this date but I am not confident it will go any better. My refrigerator is sounding high temperature alarms with readings still 50+ degrees. Since I had a confirmed appt for 6/14 for which no one showed up or called, I should have been "top of the list" for today, not having to wait another 2 weeks. This has been the worst service experience I have had and am relating my very bad experience to everyone.
Arlene S,
Customer service response - Thank you, Arlene, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1717411378942