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2359 Sycamore Road Reviews
Read reviews from customers who used our services at 2359 Sycamore Road
Total reviews
64
Average Rating
4.4/5
Laura,
Omar and John are the best. They went above and beyond to make sure my furnace was taken care of. Thanks for your help!
Liz,
Very quick repair and had correct part shipped to me. Charles was very respectful and efficient. I couldn't believe that he was done so fast.
Sonya W,
walter D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1769134322308
Seemed knowledgeable but the diagnostics took very little time for $109.
Ginny Z,
Leonard A,
Customer service response - Hi Leonard, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1718968266443
I understand charging a diagnostic fee if you actually look at our machine, tell us what’s wrong and we decide not to use you. That’s not what happened. Guy showed up, told my wife he couldn’t move the dishwasher by himself so said he couldn’t do anything but told her what the issue “probably” was, made her pay and left. How are you going to send out one person on a job if they aren’t even capable of moving the item you know they’re being sent to look at? Absolutely unacceptable
Andrew S,
I need to talk to a real person. Is this possible?
Noelle D,
Just charge the fee and said it’s not covered.
Khair S,
Customer service response - We apologize for the trouble you've faced, Khair. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770077828307
Your system is so broken it’s not even funny It took me six weeks to get my dryer fixed. I have no problem waiting but the process was absolutely horrendous In a service request and every day I got a message from AI saying my appointment was changed Then one day I service tech showed up at my door I’m lucky I was home. He didn’t have my phone number so he couldn’t call me is what he said He diagnosed my problem and immediately ordered the parts I needed. He made an appointment for two days later to install those parts The parts came the next day. The day of my appointment I got a message saying of course after I waited from 8 to 5, saying that they have to change my appointment because the parts have it come For the next three weeks that’s exactly. Cancel the appointments, can’t talk to a human human being, Didn’t cancel my appointment but it said I did, changed my appointment over and over again. I will never ever buy a LG product again and I hope to God I never have to use anything from Sears technical repair support awful Now the gentleman who came fantastic skilled, a professional did a quick excellent job.
Mary S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769395625309
