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1235 E Pershing Road Reviews
Read reviews from customers who used our services at 1235 E Pershing Road
Total reviews
121
Average Rating
4.4/5
Repairman was quick to show up, but after assuming he knew my washing machine would cost in excess of 800 and acting like I was being ridiculous for asking for a diagnosis and estimate... "it was not worth fixing". Repairman left, I tried the power button again....it works! Glad I tried it before ordering a new one as he claimed i needed to do.
Jackie H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1753066523427
If there was a negative star I would put that. No one showed up to our house. Someone name Bob signed an estimate none of us ever saw and we were charged $100 for “completed service” through our home warranty. There is no person at Sears that you can call and complain to; you get a cycle and circle of automated robots, and AI helpers. Do not use.
Christina R,
Customer service response - We apologize for the trouble you've faced, Christina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750118694833
The technician showed up, was not here 30 mins.. told me the problem was fixed before he got here.. He tried to tell me the leak underneath my washer was coming from a crack in the wall.. I told him we’ve never had a leak in our basement wall and he preceded to tell me how much rain we’ve had and he left.. Put a load of laundry in and had water all over my floor again.. A very poor technician.. His name is John.. Not impressed with Sear protection plan.. 😡
Kristi H,
Customer service response - We apologize for the trouble you've faced, Kristi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436374317
He did not come today
Debi R,
Customer service response - We're truly sorry for the inconvenience caused. Thank you for bringing this to our attention.
Sears Home Services on 1721825895028
I never spoke to the technician. I have no idea what he did. I don't know if my a/c is fixed or not. This is now the second time this technician has failed to do his job. Sears is such a joke. I have a partvthat needs installed and they simply will not do it. Customer service closed my ticket with no resolution after hanging up on me. I've never seen such terrible service in my life.
Sheldon F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771547984
Worst company ever no wonder sears is pretty much gone. Will never call and have them do anything again
Amber H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638354416
My dishwasher has been down for over a month. I had a guy come out and confirm what I already knew and say he needed to order a part. The part has been on order status this entire time with no update or anyone contacting me to let me know what is going on. I did my own research and found out the part ordered has been updated to a new part. I have tried calling the number provided but only ever get automated lines no matter the options I choose. I have tried to use the online chat function, but all they keep saying is that the will escalate the issue and that someone would be contacting me within 24-48 hours. Yet after that time still no contact. This has happened 3 times and still no contact. I am only giving a 1 star review because 0 stars isn't an option. If you can go with any other repair place I would suggest you do. I would even go with the guy that can fix it for a case of beer, because at least he would show up. Will never go through Sears again.
Chris,
Customer service response - Thank you for taking the time to bring this to our attention, Chris. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1715737843362
I did not ask for a repairman to come to my house to tell me how to fix the issue myself and to buy a part myself. The whole point in having a repairman come to fix my appliance is to fix it. I have not had this appliance for 6 months and it is still under warranty but after two different service visits it still does not work ! Completely disappointed!!!
Mary R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710300147729
today we had an appointment for washer repair after installing spring rod support for wobbling. The water is leaking from the washer? upon using it for wash load. It leaked so much to flood the laundry room as well as to kitchen. We did not realize that we are going to this situation due to repair work. Please contact us to rectify the problem has been created after the repair work. On 12-28-2023 on recall order Technician found water discharge hose on floor backside of washer. it was put in discharge sewer line and issue was rectified. We claiming to address water damage to ceilings, carpet where water got soaked in.
mahendra P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707456131534
Rhonda E,
Customer service response - Hi Rhonda, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1707183271679
