5050 S Kedzie Ave Reviews

Did not fix my problem at all with my central air conditioning just left

The technician was rude over the phone lied and didn't show up i wouldn't recommend at all. Update another technician was supposed to come out on 16th he also didn't show up so I talk to someone again next day they send a new technician out and he was the best his name was Muhammad if it wasn't for Muhammad I would leave it at 1 star but because Muhammad was such a good tech I give him 4 stars

This customer experience when we’re having at this time is unacceptable and unprofessional the first technician said that he was on the way and never showed up The second technician showed up just to collect payment but never did any work which is unacceptable, and unprofessional on sears behalf. The technician also showed up without the proper tools speaking Unprofessional and using slang language

Don't ever use them. I was told the repair would be $1199 for an ice maker. I can buy a brand new refrigerator for that. They inflate the cost of labor because they don't really want to fix anything. They just collect $129 and leave. Don't ever use them.

The customer service was horrible. I waited 2 whole days 8-5 only for my appointments to be rescheduled. Then on the third I get a message the technician will be there by 8:28am. An hour later the time was 8-5. I get a call at 2:30 from the technician he will be there at 3:11. Three days sitting at home from work loosing money and time. This is bad customer service and communication. When I called in I get an automated line. Horrific

The repair person was rude and condescending prior and during visit. After 5 minutes, I received a $446 charge and was told that the repair could not be completed the day of estimate. Moreover, I was warned the $446 repair will likely fail within or shortly after 30 days. However, the repair person kept asking for the $129 visit fee. I have always used Sears for my appliance repairs. This was a very bad visit.

The technician was rude. He was angry and slamming things. We wouldn't allow me to ask him any questions concerning my appliance. He kept saying let me do my job. His behavior was absolutely unacceptable. I did nothing to attribute to his attitude nor his anger. I truly did not deserve this. I am appalled!

How Can I Give A Review When The Technician, Didn't Come, Or Call,To Service My Appliances, This Is The Fourth Appointment That Was Canceled, And It Was A Inconvenience To Me, No Consideration,My Appliance Is Not Repaired

Sears told me I would receive an refund on a refrigerator that I didn’t purchase through them and they couldn’t fix it we went back in forth over the repair I was forced to purchase items to fix the problem that were unnecessary because the refrigerator was unfix able from the start sears repair technician took my $ took there pairs I had already paid $1472 I was lied to I’m a senior citizen these techs manipulated this entire situation and ran off with my money. I asked Sears for a refund and now I am subject to waiting 100 days for my own money back. This is unnecessary. This is unprofessional and this is poor poorly treating senior citizens. Is this how serious runs its business you take advantage of senior citizens I want my money back now.