5050 S Kedzie Ave Reviews

I didn’t get a service. Very disappointed. Nothing was done. No parts ordered. Can never speak to a live agent.

This business is not located at 5050 S Kedzie Ave. Chicago. Please remove your business license and business profile from this location.

I am very unhappy with these contractors; Usually it is always a problem. For Sears home services specifically, I have cancelled work and missed shifts so many times due to the service techs saying they would come between a certain window and they either NOT SHOW UP or are LATE BEYOND THE WINDOW THEY SAID THEY WOULD ARRIVE. My time is valuable and I don’t have time to be waiting from 8-3:00 and then I get a notification saying someone should arrive by 3-5:00- No! I’m sorry if this is the wrong sears appliance repair location but I hope this gets to the correct location. I live in the Jackson Park/ East area! Let’s pray my freezer is fixed by May 8, when my appointment supposedly is. This repair has been ongoing since FEBRUARY.

Most unprofessional technician I've ever experienced. Refused to open the washer to properly clean/check issues we called on. Sears should do better with their hiring and training process

Once Sears swiched over to using different contractors its unfair and terrible that once you purchase the service agreement you have to still pay a 100dollar deductible anytime you need them to come and check and repair any appliance under your agreement. I called into sears and scheduled a new appointment to get my refrigerator repaired. The parts they ordered cane in and I had a scheduled date for them to repair the refrigerator, so once again after waiting all day on June 23rd, I looked at my enail and they rescheduled my appointment for the next day. I woke up the next morning which was the 24th and saw a text at 6:35am saying that the technician would be out today. Guess what at 7:15am they had sent another email stating that my appointment has to be rescheduled. I got on and rescheduled my appointment again for the next day. My appointment was confirmed and now set for June 25,2026. Guess what? At 11:15am on June25,2026 I got an email and text staing that "it is early enough so you dont have to waste your day but your appointment has to be rescheduled and we apologize for any inconvenience" I got on again and rescheduled my appointment for June 26, 2026 and they finally came to repair the refrigerator. Sears service is so horrible now, its sad. I was inconvenience and waisted so many days with all there rescheduling. Mind you; there is a hundred dollar deductible.

Service was not great at all, needs better technicians in this place. So disrespectful so unprofessional. My technician which I wouldn’t call him technician honestly. He fixed a part in my fridge and left dirty black marks on it. Tried cleaning it with different cleaning supply and nothing. So now every time I open my fridge I have to see this ugly dirty black marks. Like seriously.

Early this year, I had a repair done to my washer. The parts were under 200 dollars and there was 300 dollars labor added. The service Tech said that it was a normal "wear and tear" item. The next day, (2) different people came and installed the springs in a few hours. He said, it was the drum springs that were worn out. The washer was about 5.5 years old. Now it has been about 1 month and the washer is doing the same thing. It will not spin out and becomes unbalanced. It there a possibility that the other people installed the springs incorrectly. For the cost that I paid, I could have almost got a new washer. The service man said that the machine was in good condition and that the repair should allow me a lot more years of service.

I am extremely dissatisfied with the service from Sears. I scheduled an appointment for December 22 to repair two household appliances — a fireplace and a refrigerator. The appointment window was 8:00 AM to 12:00 PM, and I stayed home the entire day waiting. Throughout the day, my appointment was repeatedly rescheduled, but no technician ever showed up. Even worse, no one contacted me at all — no phone call, no message, no explanation. By the end of the day, nobody arrived, and I was left completely in the dark. As a result, I am now facing a serious problem with food spoiling in my refrigerator, which could have been avoided with even basic communication. This level of unreliability and lack of professionalism is unacceptable, especially from a company with the reputation Sears claims to have. I would not recommend Sears appliance repair to anyone based on this experience.

Of course while the tech was there the f furnace worked fine, on top of that the tech didn’t ring the bell , just so happened to see him walking down the stairs. The has come back on since he left. That diagnostic fee seems to be a shake down. Now I have to make another appointment, which comes with another fee. Yes, there’s something obviously wrong