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4730 W Irving Park Rd Reviews
Read reviews from customers who used our services at 4730 W Irving Park Rd
Total reviews
368
Average Rating
4.3/5
Very good customer service and a very good Hard worker.
Zachary J,
Customer service response - Thank you for taking the time to leave a review! We appreciate your kind words about our customer service and the hard work of our team.
Sears Home Services on 1707354227246
Mark, the Sears technician, was very friendly and courteous. After reviewing my appliance, Mark explained what needed to be done and provided an estimate. He quickly and efficiently took care of my appliance.
Richard C,
Customer service response - Thank you for taking the time to leave your feedback. We're glad to hear that Mark, our technician, provided you with friendly and efficient service. We appreciate your business!
Sears Home Services on 1705467265549
Mark from A & E was very pleasant. He made me feel at ease with all my questions plus educated me on things to look for annually on the snowblower. He was kind and smiled throughout my inquiries. Mark is an example of premier customer service
Sandra S,
Customer service response - Thank you for taking the time to leave your review. We appreciate your kind words about Mark and his excellent customer service. We are glad that he was able to provide you with a pleasant and informative experience.
Sears Home Services on 1705392077634
Patricia S,
Customer service response - Thanks for the great rating, Patricia! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1780811265106
Luis B,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1768881240781
Service is kinda pricey
Brandi K,
Customer service response - Thank you for your feedback, Brandi! We appreciate your input and will take it into consideration.
Sears Home Services on 1753831815813
He was good at explaining what needed to be done and about my service contract.
barbara M,
Customer service response - Thank you for your feedback, Barbara! We're glad to hear he was good at explaining the necessary work and your service contract.
Sears Home Services on 1752716102909
Explanation of the potential damage form would have been great and not just show a signature page.
Debbie I,
Customer service response - Thank you for your feedback, Debbie! We appreciate your suggestion and will work on providing clearer explanations in the future.
Sears Home Services on 1752715281272
My technician Kenneth was superb! I can’t say the same for the company, Sears Appliance Repair, which gives you a 9 hour window for technician arrival, which is totally unacceptable. I will never agree to having them come out here again. Also, it is worth mentioning that it is almost impossible to get through to the company. They make you chat with AI bots, that are completely imbecilic. All in all, an extremely frustrating company to work with. Stay away! Demand that American Home Services (AHS) use other service companies, seeing as they just contract it out. I called AHS and they told me that the app always contracts to Sears, but you can call the company (which is relatively painless) and ask for another service provider.
Samuel P,
Customer service response - Thank you for your feedback, Samuel. We're glad to hear Kenneth provided superb service, but apologize for the scheduling and communication issues you faced. Your input is valuable, and we'll work on improving our processes.
Sears Home Services on 1747358232436
He was very nice, professional and solved the problem quickly. I only wish there’d been more communication on his delayed arrival.
Suzy J,
Customer service response - Thank you for your feedback, Suzy! We're glad to hear the problem was solved quickly and appreciate your patience regarding the communication delay.
Sears Home Services on 1741567918786
