4730 W Irving Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Juan C
Customer service response - Hi Juan, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on August 21, 2024
S. A
The service was definitely 5 stars and so was our technician but the scheduling process was not. I was asked about so many additional services I could purchase, a home appliance warranty I could purchase, and so much more. Some I could not understand due to heavy accent (customer service lady was in the Philippines, I asked) and she talked so quickly it was difficult. Very pleased with the service person.
Customer service response - Thank you for your feedback on the service and technician; we're thrilled to hear your satisfaction in those areas. We apologize for the inconveniences experienced during the scheduling process and will work on improving this aspect.
Sears Home Services on July 09, 2024
Latricia S
My experience with Juan was very good.
Customer service response - Thank you for sharing your positive experience with Juan; we're delighted to hear it!
Sears Home Services on June 20, 2024
Mario “
Original date was scheduled for Dec 20 between 8am n 5pm. Being such a long stretch when tech arrived I happened to be in bathroom. I saw his message n returned his call. But, no answer, I called him 5 times he finall answers an I told him where I was he said you will have to reschedule, he could not wait. So I rescheduled for the 21st of Dec. Well about 1:30pm I got a text saying my appointment was canceled. I was given no reason why but to reschedule, which your system only lets you talk to a computer. What a JOKi got a number to call, I wanted to know why my service was canceled but nobody could tell me why!!! But I finally found out I was calling INDIA!!! Got a new service date for 12/22 between 8am n 5pm. Today I finally got my service around 1pm
Customer service response - We apologize for the inconvenience and confusion you experienced with scheduling your repair service. Thank you for bringing this issue to our attention, and we appreciate your patience during the process.
Sears Home Services on February 07, 2024
William D
Leslie P
Nothing. I have an old refrigerator. Westinghouse
lu G
The technician was very knowledgeable and courteous.
Rex T
Service is perfect! Company needs to refine scheduling tho. The estimated time was way off, not to mention it was postponed on two occasions.
Customer service response - Thank you for recognizing the quality of our service; we apologize for the inconvenience with scheduling and are actively working on improving this aspect. Your feedback is very valuable to us.
Sears Home Services on July 15, 2024
Jay D
The technician did not advise me as to what he had fixed. There were four boxes of parts that were mailed to my address. He left all package wrappings and paper in my basement including the parts that were taken off. The washer is making a loud sound he left the machine on and I listened until it shut off. I guess I will call regarding this problem of the loud sound that the machine is making. Just want to be able to wash and not be afraid that something will break and fall out of the washer.
Customer service response - We apologize for the oversight in communication and clean-up after the repair. Please contact us directly about the loud sound, so we can address this concern promptly. Thank you for notifying us.
Sears Home Services on March 26, 2024
ISAAK T
Unit has desame problem. Need service again.
