4730 W Irving Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Latricia S
My experience with Juan was very good.
Customer service response - Thank you for sharing your positive experience with Juan; we're delighted to hear it!
Sears Home Services on June 20, 2024
Mario “
Original date was scheduled for Dec 20 between 8am n 5pm. Being such a long stretch when tech arrived I happened to be in bathroom. I saw his message n returned his call. But, no answer, I called him 5 times he finall answers an I told him where I was he said you will have to reschedule, he could not wait. So I rescheduled for the 21st of Dec. Well about 1:30pm I got a text saying my appointment was canceled. I was given no reason why but to reschedule, which your system only lets you talk to a computer. What a JOKi got a number to call, I wanted to know why my service was canceled but nobody could tell me why!!! But I finally found out I was calling INDIA!!! Got a new service date for 12/22 between 8am n 5pm. Today I finally got my service around 1pm
Customer service response - We apologize for the inconvenience and confusion you experienced with scheduling your repair service. Thank you for bringing this issue to our attention, and we appreciate your patience during the process.
Sears Home Services on February 07, 2024
William D
Leslie P
Nothing. I have an old refrigerator. Westinghouse
lu G
The technician was very knowledgeable and courteous.
Al G
My 7-year old, top-of-the-line Kenmore washer needs a new interface card at a rough cost estimate of $600.00 labor & parts. While the service man was very knowledgeable & professional, the cost of repair is very disappointing…, since I could & did purchase a new washer for a few hundred dollars more!
Customer service response - We apologize for the disappointment with the repair cost, Al. We're glad to hear the service man was knowledgeable and professional, and we appreciate your feedback.
Sears Home Services on June 09, 2025
Rex T
Service is perfect! Company needs to refine scheduling tho. The estimated time was way off, not to mention it was postponed on two occasions.
Customer service response - Thank you for recognizing the quality of our service; we apologize for the inconvenience with scheduling and are actively working on improving this aspect. Your feedback is very valuable to us.
Sears Home Services on July 15, 2024
Jay D
The technician did not advise me as to what he had fixed. There were four boxes of parts that were mailed to my address. He left all package wrappings and paper in my basement including the parts that were taken off. The washer is making a loud sound he left the machine on and I listened until it shut off. I guess I will call regarding this problem of the loud sound that the machine is making. Just want to be able to wash and not be afraid that something will break and fall out of the washer.
Customer service response - We apologize for the oversight in communication and clean-up after the repair. Please contact us directly about the loud sound, so we can address this concern promptly. Thank you for notifying us.
Sears Home Services on March 26, 2024
ISAAK T
Unit has desame problem. Need service again.
Israr M
Scheduled window was 8 am to 5 Pm. So I had to stay home 3 times all day. They promised to come and did not show up and I had to call and reschedule the appointment. A microwave that is worth less than $600 cost me three work days from work. Technician was experienced, courteous and knew what he was doing. However phone scheduling system of Sears is awful. There is no way of getting hold of live person.
