4730 W Irving Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
melody S
Useless said my system was not working
Customer service response - Hi melody, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 05, 2024
ljdones
It’s been since April 4 that the washing machine I called in for has not been taken care of a replacement of a new washing machine. Nobody has contact me. Nobody has forward me any email no information as to when my washer is going to be delivered. I can’t talk to anybody because nobody has no answer, consider this service poor and the lack of communication between the companies who supposed to deliver this washer for me the company of Sears not following up the company of the GE has not replied, so I am not satisfied with The service at all
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on April 29, 2024
David M
I had previously requested that this technician never be assigned to my service calls due to a bad experience the last time where he behaved high unprofessionally and highly unethically….that request was ignored and they sent him again. This time around he was equally bad as the first. Did nothing to actually diagnose the problem and GUESSED AS to what the problem MIGHT be with no actual diagnosis. Just same as before, he walked away while I was in mid sentence. My problem remains unresolved.
Customer service response - Thank you for taking the time to bring this to our attention, David. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
Mildred O
(Translated by Google) The technician on Monday, January 29th Didn't fix my dryer and took the part away. I don't know why. But it was bad service. (Original) El tecnico de ho lunes 29 de enero No arreglo mi secadora y se llevo la pieza. No se cual fue la razón. Pero fue un mal servicio
dee M
My heat still does not work.
Customer service response - Thank you, dee, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 26, 2024
tony T
Lili G
Do not schedule service with Sears Appliance repair. The technicians were courteous and helpful, but it is impossible to get someone on the phone if there is a problem. You just reschedule for the next 8am-5pm time slot online (yes, they expect you to be around the whole day).
Bruce R
bait and switch from phone contact. we were told the $139 diagnostic fee would be applied to the repair. it was not. we were told on the phone the part would be around $85. no one ever said the labor would be $279. the installer did not provide estimate before installation as promised on the email from the company. we will never use or recommend this service provider again.
Michelle O
My dryer is not fixed
Tinika R
My second tech was amazing and he was very good and informative. As for Sears warranty it was a nightmare and customer service wasn’t helpful at all. I give the tech 5 stars but the warranty service 1 star! I’ve never had a bad experience with Sears and this is a first. Your furnace not working is a horrible feeling and customer service was not helpful.
