4730 W Irving Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael N
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 04, 2025
M D
Juan was a very knowledgeable and skilled technician! He knew what needed to be addressed immediately once he opened the dryer and looked at the pulley. The diagnostic and price were reasonable, and he also checked the hose, and other parts of the dryer. I wish he lived next door to us! I told him he was a genius, but that’s probably what everyone else says about him. Juan is pure gold.
Customer service response - Thank you for your positive feedback! We're thrilled to hear Juan provided knowledgeable and skilled service, and that you found the diagnostic and pricing reasonable.
Sears Home Services on April 23, 2025
Sean G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 23, 2025
Michelle F
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 22, 2025
John D
The service technicians were courteous, friendly, and efficient. The system to try to get a hold of a human sucks. It does not let you leave any sort of message for the service technician and there is no opportunity to speak to a human. The last eight hour window we had nobody showed up. We got a text apologizing a couple of hours later and telling us we needed to reschedule. No one called us this morning to give us an estimate time of arrival. That’s all I was trying to find out today. Text links, website and phone numbers were all useless.
Customer service response - Thank you for your feedback, John! We're glad to hear the technicians were courteous and efficient, but apologize for the communication issues you faced. Your input is valuable, and we'll work on improving our system.
Sears Home Services on April 20, 2025
Andrea W
Excellent customer service
Customer service response - Thank you for the 5-star rating, Andrea! We're happy to hear you had an excellent customer service experience.
Sears Home Services on April 20, 2025
Frank C
Technician was great. I do not like the AI experience. There is no way on your current system to talk to real person if you have a problem.
Customer service response - Thank you for your feedback, Frank! We're glad to hear the technician was great and appreciate your input on the AI experience.
Sears Home Services on April 10, 2025
Doug D
Very nice guy.
Customer service response - Thank you for your positive feedback, Doug! We're glad to hear you had a good experience with our technician.
Sears Home Services on April 02, 2025
doris D
Good job
Customer service response - Thank you for the 5-star rating, Doris! We're happy to hear you had a good experience with our service.
Sears Home Services on April 02, 2025
Tonia W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 25, 2025
