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802-552-4364
4730 W Irving Park Rd Reviews
Read reviews from customers who used our services at 4730 W Irving Park Rd
Total reviews
368
Average Rating
4.3/5
Guy D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1727581609626
Juan C,
Customer service response - Hi Juan, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1724295364895
The service was definitely 5 stars and so was our technician but the scheduling process was not. I was asked about so many additional services I could purchase, a home appliance warranty I could purchase, and so much more. Some I could not understand due to heavy accent (customer service lady was in the Philippines, I asked) and she talked so quickly it was difficult. Very pleased with the service person.
S. A,
Customer service response - Thank you for your feedback on the service and technician; we're thrilled to hear your satisfaction in those areas. We apologize for the inconveniences experienced during the scheduling process and will work on improving this aspect.
Sears Home Services on 1720585621469
My experience with Juan was very good.
Latricia S,
Customer service response - Thank you for sharing your positive experience with Juan; we're delighted to hear it!
Sears Home Services on 1718864284935
Original date was scheduled for Dec 20 between 8am n 5pm. Being such a long stretch when tech arrived I happened to be in bathroom. I saw his message n returned his call. But, no answer, I called him 5 times he finall answers an I told him where I was he said you will have to reschedule, he could not wait. So I rescheduled for the 21st of Dec. Well about 1:30pm I got a text saying my appointment was canceled. I was given no reason why but to reschedule, which your system only lets you talk to a computer. What a JOKi got a number to call, I wanted to know why my service was canceled but nobody could tell me why!!! But I finally found out I was calling INDIA!!! Got a new service date for 12/22 between 8am n 5pm. Today I finally got my service around 1pm
Mario “,
Customer service response - We apologize for the inconvenience and confusion you experienced with scheduling your repair service. Thank you for bringing this issue to our attention, and we appreciate your patience during the process.
Sears Home Services on 1707363552399
William D,
Nothing. I have an old refrigerator. Westinghouse
Leslie P,
The technician was very knowledgeable and courteous.
lu G,
Henry and Eric were *phenomenal*. Unfortunately Sears as a whole isn’t the best: there’s no way to talk to someone on the phone when e.g. the website isn’t working. Additionally they sent out different repair people every time. The first person ordered the wrong part, the second person said it was a 2 person job (I guess the first guy didn’t think it would be?). The 3rd person figured out the right part and ordered it, and the last person put it in. Thankfully the last crew (Henry and Eric) were the best of the 4. Still not ideal
Dan Z,
Customer service response - We apologize for the inconvenience and confusion, Dan. Thank you for your feedback, and we're glad to hear Henry and Eric provided excellent service. We'll work on improving our communication and consistency.
Sears Home Services on 1768880804283
Signed up to have my Craftsman snowblower made ready for the winter. On-line Price was $139 only to find out that only covered the trip to my house and no service. To get the oil changed the cost would have been $224. Outrageous. It use to be $89 then $99 to have the oil changed and a new spark plug. It's no wonder Sears barely exists.
Ron Z,
Customer service response - We apologize for the pricing concerns, Ron. We appreciate your feedback and will use it to improve our service.
Sears Home Services on 1764910859933
