4730 W Irving Park Rd Reviews

We had a appointment 11/9/25. No show! AI is no help!! It doesn't work!!! No conformation Number No Real person to actually Help. When we went to the link to track the service technician the website was down. Just got the run around. Today Called back we did get a person. Asked for a time slot. Next thing a AI comes in with another tx saying a technician will be arriving between 10 and 5. This is ridiculous!! Get it together

Scheduled window was 8 am to 5 Pm. So I had to stay home 3 times all day. They promised to come and did not show up and I had to call and reschedule the appointment. A microwave that is worth less than $600 cost me three work days from work. Technician was experienced, courteous and knew what he was doing. However phone scheduling system of Sears is awful. There is no way of getting hold of live person.

Warning others that customer service is completely AI, with no way to speak with a human. The technician fixed our initial issue but broke the door to our dryer in the process. The ai agent sent the same technician back to fix it, who said the broken door is not a problem. Dryer is not usable and Sears Appliance Repair will not assist or send a different technician.

Sears Home Repair should just shut down if these are the type of technicians they employ. Tech Manual has been to my home four times on an AC repair which is still not resolved. He’s constantly talking about how much work is involved, but not doing anything, lying about times visits on his closeout reports, personally rescheduling the job here , so he doesn’t have time to do it or equipment. And you can’t talk to anyone at Sears. Rating doesn’t go lower than 1 star, but trust me this company is so far in the negative, they can’t and should not be reached. OMG!!!!

The technician did not call 30 minutes prior Called me when he was in my driveway. Tells me that the estimate is 630.00 and charges ne 129.00 was only at my house for 10 minutes. What a big rip off. You cant get ahold of a human being on the phone because of this stupid AI BS.

i can not rate him. he did not show up. the repair was not done

Would actively discourage using them. My freezer was working but the fridge was warm. The tech was friendly enough but after working on it for about 10 minutes he told me we needed to replace the evaporator cover and advised me it would cost $900 to fix ($382 for the part and labor was $480). After he left, I took the cover off (took me 10 minutes max) to find that the fan in the cover was working fine. After spending a few minutes on the internet, I determined it was likely the damper or sensor. I order a new cover assembly for $165 and replaced the part myself (in 10 minutes). $382 for a genuine Samsung part that sells for $166-$224 online and 10-20 minutes work is robbery. I wasted $129 for a service call that didn't even diagnose the problem correctly. Would give zero stars if I could.