4730 W Irving Park Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Arun S
Customer service response - Hi Arun, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 30, 2024
Gail W
We have been trying to get the water valve fixed in our refrigerator since the beginning of June! Have had 2 appointments rescheduled without our knowledge after waiting for the technician.Trying to get thru to a representative is horrible, long wait times and no help as to why no one showed up! Last week the technician ordered a new part because the one we had mailed was defected. We made an appointment with him to return the following Monday 6/24/24, 1-5pm to install it, again no call no show. After being on hold for over an hour we have an appointment for tomorrow! Wish us luck!! Update-got a call confirming appointment last night for 8-12pm. Then a text saying tech would behere between 9-12. Around 10am I checked status report and there was a picture of our house at 9:01am saying that he was sorry he missed us and we would need to reschedule! He never tried to call my husband or me to say that he was on his way or here. Called Sears Home Warranty and no one could explain why no phone call or text! Tried responding to the below response and this is the message. "Thank you for contacting Sears Home Services. We're currently undergoing a significant technology upgrade to enhance our service. Please note that due to high demand, wait times may be extended. If you're experiencing any difficulties, please provide your contact details and our team will reach out to you shortly. We appreciate your understanding and look forward to resolving any issues promptly." Still no response!! Rescheduled AGAIN for Saturday!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 27, 2024
Imran K
They were not helpful and the customer service is not up to par. I provided advance notice to customer service for the technician to bring a ladder so they could reach the roof to service the ac unit. The technician showed up and did not have a ladder. And then proceeded to pawn me off to the next service provider. Quite frustrating. Especially when you take time to ensure that information is provided in a timely manner so the service trip is handled efficiently.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 20, 2024
Sunny C
Tech didn't call or showed up. Very difficult to communicate with Sears. My washer is out of order for the last 41 days.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 11, 2024
melody S
Useless said my system was not working
Customer service response - Hi melody, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 05, 2024
ljdones
It’s been since April 4 that the washing machine I called in for has not been taken care of a replacement of a new washing machine. Nobody has contact me. Nobody has forward me any email no information as to when my washer is going to be delivered. I can’t talk to anybody because nobody has no answer, consider this service poor and the lack of communication between the companies who supposed to deliver this washer for me the company of Sears not following up the company of the GE has not replied, so I am not satisfied with The service at all
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on April 29, 2024
David M
I had previously requested that this technician never be assigned to my service calls due to a bad experience the last time where he behaved high unprofessionally and highly unethically….that request was ignored and they sent him again. This time around he was equally bad as the first. Did nothing to actually diagnose the problem and GUESSED AS to what the problem MIGHT be with no actual diagnosis. Just same as before, he walked away while I was in mid sentence. My problem remains unresolved.
Customer service response - Thank you for taking the time to bring this to our attention, David. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 25, 2024
Mildred O
(Translated by Google) The technician on Monday, January 29th Didn't fix my dryer and took the part away. I don't know why. But it was bad service. (Original) El tecnico de ho lunes 29 de enero No arreglo mi secadora y se llevo la pieza. No se cual fue la razón. Pero fue un mal servicio
dee M
My heat still does not work.
Customer service response - Thank you, dee, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 26, 2024
tony T
