7230 Westfield Plaza Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Felicia H
Please send my receipt. Thank you The technician was professional and respectful
Customer service response - We apologize for any inconvenience caused, and we appreciate your feedback. We will ensure that your receipt is sent to you promptly. Thank you for acknowledging the professionalism and respectfulness of our technician.
Sears Home Services on January 24, 2024
Linda M
Marvin is very polite. Professional, and patient as I had grandchildren at my house and they are noisy.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about Marvin's professionalism and patience during your appointment. We hope to have the opportunity to serve you again in the future.
Sears Home Services on January 12, 2024
Twila H
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on February 05, 2024
Tina P
Susan B
Kisha G
Great customer service & knowledgeable of his trade. Thanks for sending Tim, I would recommend him for his services.
Crystal J
Felicia R
Shirley B
His service was good however when he pulled fridge out there was a small puddle of water I saw it when he pushed it back. There was also water in the bottom tray in freezer side and under the tray along with dirty prints left. I wouldn’t have minded if he would have just told me. If I hadn’t looked that water would have froze on the bottom of the freezer side. I think if they not going to clean up where he worked at. At Least tell the customer.
Customer service response - Thank you for your feedback, Shirley. We apologize for the oversight and appreciate your input, which will help us improve our service.
Sears Home Services on July 16, 2025
David G
Douglas was knowledgeable and competent. He performed the contracted services as expected. Sears appointment system is not great - the projected service window was between 7am and 4pm and never changed. I received a call around 2 from Douglas saying he would be there in an hour. He was :). This was a home warranty repair, so I didn't have a choice in providers, but I would probably go with a local, more people-centric company.
Customer service response - Thank you for your feedback, David! We're glad to hear Douglas provided knowledgeable and competent service. We appreciate your input on our appointment system and will work to improve it.
Sears Home Services on June 22, 2025
