7230 Westfield Plaza Dr Reviews

Washer worked until clay walked out the door. Already scheduled for another appointment on the third.

It took 4 phone calls and 4 service calls to successfully (I hope) fix my washing machine. The first time a tech came out he told me he cleaned the door and cleared a clog in the dispenser drawer. After that he ran a cycle and pronounced the leak fixed. An hour later I started a load of wash and again had water leaked across the floor. When I called to report that the problem was not fixed the call center agent I talked with told me my washer was leaking because I failed to clean a filter weekly. While on the phone I accessed the filter and there was nothing in it which I told him. The agent insisted that cleaning the filter had solved the problem, but when I told him the washer was still leaking from under the left hand corner of the machine he agreed to send a tech out the next day. That tech asked my husband what the problem was and as soon as my husband told him, he looked at the rubber gasket (?) just inside the door and immediately found a hole in it which he said was causing the leak. He ordered the replacement part and scheduled a new appointment. The day before the new appointment, I got a text confirming the appointment. Fifteen minutes later I received a call telling me I would need to reschedule the appointment. Approximately 15 min after that I received an email confirming my appointment and telling me what to expect the next day. I called to try to resolve the confusion and was assured that a tech would be there as scheduled the next day. Fast forward to the next day and no tech arrived. I called again and was given a new service date. When that appointment day arrived, the tech did in fact show he asked me for the part. I told him we had not received any parts. When he checked he said he could see an order for the part, but there was no tracking number. He reordered the part plus an additional one because of another problem I noticed. I was scheduled for a service call today. In the meantime, I had called more than once to report that my washer would randomly shut itself off part way thru a cycle and give an error code. When checking my owner’s manual, the solution listed was “unplug the power cord and call for service.” I requested service for this, but was told by a call center agent to unplug the washer and wait 60 minutes before plugging it back in and trying it again. This resolved the problem, but I don’t think I should have to do this in order to get my laundry done. I explained this problem and the error code to the tech who came today and after checking, was able to fix the problem and explain the issue to me. I haven’t tried to use the machine yet, but I hope the problems are in fact fixed. I feel like this was a lot of hassle to go through to obtain service.

This was reported on 5/9/24. It still isn’t fixed. Too long to wait for repairs.

I paid 1911 dollars for a fridge repair. It didn't work. I've rescheduled 5 times and we've been blow off every time. There is 0 way to reach a human. We are in a viscous cycle of AI Robots and canceled apps. I wish I could select 0 stars. This is a scam............. I replied last night to supposed owner (probably another bot) with no response as of now. 7th supposed scheduled appointment takes place on Tuesday morning. Unbelievable. Will update here again if I actually hear from a human being or if I get blown off again.

Well Warren came out 2days the first day he came out he seemed to be fine but after he took the microwave apart he was able to repair it but the cover panel that Warren unscrewed the top panel and those screw in pieces broke and he tried to say it was broken already and it was not broken until he unscrewed them so know I don’t have the cover on the microwave then he came back on 13/24/2025 @7am in the morning with that bad attitude talk when he unscrewed those parts it usually breaks and when listen to me got attitude walk out the door very smart talk not friendly and poor customer service all I want is my microwave panel put back please he unscrewed it and those pieces broke off and he just don’t want own up to the problem that he did and it nir fair for me as a customer that you fix one thing and make problems for me and talk smart to me know my microwave don’t have a cover on it this sad sad

My technician left with my lawnmower fluttering and sounds terrible its not running smooth for 450 dollars service should have been much better.

I didn’t choose any stars because if I could choose -100 I would this was the worst experience I’ve ever had in my life and I WILL not recommend this company to anyone I know and will let everyone know my experience the image is how he left my house WITHOUT telling me what was wrong just rolled out- unacceptable

This is nothing against the technician but against policy. They say that they have, they would not fix my a window. Air conditioner unit because I took it out of the window instead of leaving it in when it was hot and I had to get another air conditioner. So therefore they said, I voided my warranty. And refused to fix it, even though I paid for years and years for this service. I could not in good conscience. Refer this company to anyone. And I will never purchase another service warranty that I pay for for years. And years, and then they decide, they're not going to help me get my product fixed. I missed a whole day's work 1 day last week. And they did not show up. And then this week, when they did show up, they would not honor their warranty. We'll have to report this on Facebook or any better. Business bureau, or anyone else about this company. And now they tell me that they will not fix my product and they're going to keep charging me for the warranty for a product that they will not fix. I will have to contact somebody else to cancel. That's warranty, even though they know they're not going to honor it. Spent two and a half hours on the phone, talking to different people about this.

The Techs on my Job were Over the Top Great, so this review has nothing to do with them. They on a scale of 1-5 are a 10. This repair took many twists & turns, but they stuck with it and made it a Winner for me. But the scheduling of the service trips which I believe were all AI, if Not the person handling this should be fired. Multiple times there would be a date set, a scheduled appointment. I would get contacted and asked if I would like an earlier appointment. I would accept that, then get set up and plan for it, then a couple days later get an update that my scheduled appointment had been changed, and now that Earlier appointment was now later than my original appointment and I am not talking days, in some cases it was weeks. The last straw was when I had no contact for probably 3 weeks, parts were shipped in and setting here, but nothing from Sears. Finally on of the checks on his own followed up on it and my job had been closed out. Thank Much to may Techs Doug & Clay !!!!!

Their technicians were knowledgeable and friendly. The company itself though needs to work on their processes. It took a month for them to fix my water heater. Bad gas valve. Cold showers for the month of November.