7230 Westfield Plaza Dr Reviews

I was sleep in my home when you came to my home. I have a 5 month old, 5 years and 3 year old in my home where neither my AC or heat is turning on. Would recommend you had given me a call before closing the job. I was told you couldn't come back out for another week. Very disappointing experience with this company.

My home warranty company hired Sears home service to work on my AC unit, On August 28th 2024 a technician came and changed an AC Contactor, he took every wire out and worked for a while then he closed up and puts everything away and left, didn't even check on his work or turn on the unit to check if everything works right, ( my AC was working before he came, we had an issue with intermittent AC gets stuck in defrost mode). My father in-law turned on the thermostat and finds out the the condenser fan not running, the compressor kept running and shutting off after getting hot, until I realized that and shut the system down, I called the company and they said the next available appointment will be in a week. then I called my warranty company and hired someone else because the temperature in my house was reading 90° late afternoon. the other company came the next day and said that we need a fan motor module, and unfortunately I still have no AC ( 9/17/2024) because of a back order and it's all started because Sears technician didn't check his work and probably wired something wrong and burnt out the module.

Appt has been rescheduled 3 times by no fault of ours. Going back and forth with your company and our warranty company Choice to get this repair for our AC completed and we have yet to have this resolved. It’s now over a month that the repair part has been sitting for pickup and each time we have reached out, your representatives say the tech will pick it up prior to the appointment, but then the appointment day gets here and there is no tech!!! How are you still in business with this kind of customer service? Now you want us to pay for repair in advance when you have yet to keep your commitment for the actual repair appointment. There is no logic in paying for repair service before you actually repair it. The warranty company emailed the cost difference and your representative gave a complete different figure.. the inconsistencies keep adding up! Terrible experience and will never recommend!

After the technician left, we found that the service issue repeated itself. Called back immediately and asked to have the technician circle back. And was told that would be possible. But that did not happen. I called to set up another appointment and was scheduled five or six days into the future, but never received the email confirmation. I called to set up the follow up again and was told we needed to wait another 10 days to have the technician return. I am very unhappy with this service and follow through.

I had no problem with the technician. The two techs were knowledgeable and courteous. But I had an awful experience with the setup of appointments. It took seven appointments …3 were no-shows….before I got it repaired. I asked for someone to call and talk to me about all the problems I was having, but no one did. When you call by phone or use the website, the only option is to reschedule..usually a week out…when no one showed up. I found the whole thing very frustrating…but mostly because you couldn’t contact anyone to actually talk to them. I’m still waiting. Also, I seemed to be scheduled last on the list every time. I think that was the reason I was missed. If possible, could someone respond to this? Thank you.