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460 N Milwaukee St Reviews
Read reviews from customers who used our services at 460 N Milwaukee St
Total reviews
199
Average Rating
4.5/5
Diagnosed the problem but still not fixed because I need an electrician to replace my outlet because of no power in it.
Judy P,
No business address. Still provides service, but cannot visit the business
Anna S,
Customer service response - We apologize for the inconvenience, Anna. Thank you for your feedback, and please contact us directly for any service needs or inquiries.
Sears Home Services on 1770250145633
Information about Jake’s schedule was mostly useless and no way was available to comment on it. When he did arrive, he did excellent (although costly) work and was very personable.
Walter T,
Customer service response - We apologize for any inconvenience regarding scheduling information and appreciate your feedback on Jake’s excellent work and professionalism. Thank you for taking the time to share your experience.
Sears Home Services on 1720771950668
If it was just for the work they do when they do the work, it would be five stars. They were fast to respond, and the repairman was kind and knowledgeable. However, if there are any further issues that need paperwork done, etc. I would give five stars. It took them about six months to get American Home Shield the paperwork needed to approve a fridge replacement because some repair items were no longer made. Thank goodness we had a garage freezer and mini fridge, but six months without a good, appropriately sized fridge was horrible, and no matter how many times I asked them, they’re answer was “wait 3 days”, after which we still never got an answer. Eventually they did send it, otherwise it would be one star.
Annie A,
Customer service response - Thank you for taking the time to bring this to our attention, Annie. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1714617077529
Yvonne V,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1783300212417
I got the impression he was not all that experienced with our refrigerator model and so I was skeptical of his knowledge on working on it
Torey A,
Customer service response - We apologize for the trouble you've faced, Torey. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746068835596
He was rude
Beth,
Customer service response - Thank you, Beth, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711606734840
Never had a worse experience, got assigned to these guys by my home warranty company. They no call no showed us 5 times, without any communication. My AC had been out for weeks while temps were over 100 degrees and we sat at home in our house that was over 94 degrees inside just to be told the tech was coming at 10 pm and then have our appointment rescheduled for over a week out. 5 separate times. On the first time, the tech called and demanded that if we wanted it done timely, then we needed to cancel our appt and pay him under the table. We told him no because it’s free with my warranty and he proceeded to then jerk us around for a month. Eventually the warranty company assigned a new company who made it out and fixed our AC THAT DAY. It was the most simple fix. Do not use this service, if you do have an issue there isn’t even a human to speak to at their call center, just an AI with pre made options all of which are good and offer no route to a human or to complain. Same with their online chat. Worst company ever, I do not know how they are in buisness
Rachelle R,
Customer service response - We apologize for the trouble you've faced, Rachelle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784853440130
Worst home services ever. They dont have a live agent who can help you. Never take this home service. They have an AI agent which is useless. They didnt show up for HVAC repair and kept changing times. Please don’t waste your money. If there was zero stars, I would have given that.
Roshan A,
Customer service response - We apologize for the trouble you've faced, Roshan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784511708502
Horrible...they canceled 3 times and waited most of the day to do it. What a waste of my time and money for home plan.
Candy S,
Customer service response - We apologize for the trouble you've faced, Candy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1783903547334
