460 N Milwaukee St Reviews

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Absolutely worst service experience I’ve ever had! Everything is AI - driven. No people to contact. Scheduling went okay but that’s where it ended. Received msg that tech arrived and nobody was home (left photo of garage door) but occupant was there, no doorbell or knock heard. AI generated text notification said to respond to the voicemail left but there was none. No call from the tech. Tried accessing the link on the text, was sent to an AI chat that had no way to directly contact anyone or address the specific issue. I’d give zero stars but that’s not an option, either.

DO NOT USE EVER!!!! Horrible customer service. We need our freezer repaired and they keep canceling our appointments, regardless of how many agents, or managers we speak to or escalate the issue to. We are losing sleep over the loud noise our freezer is making and are going to lose a lot of frozen food if this continues.

I have never run into a less professional repair company. They scheduled me for a repair, missed their scheduled time, then 'updated' the time over and over throughout the day until 4,, at which point they CANCELED my appointment and made zero effort to reach out to me about it. Unprofessional! I wouldn't have minded if they had told me earlier in the day that they wouldn't be able to make it and offered a reschedule. They just ghosted me instead.

I used this repair company last December and was initially happy with the service, but the problem recurred only a couple of months later. This time around, they no showed on me twice, meaning I waited around for them during two four-hour windows for no reason. Suffice it to say that I will not use them again and do not recommend them.

Got charged 129 for a wrong diagnosis. They let me know that the pump in my washer needed replaced. Cost was going to be $650 to fix which is more than the cost of the washer. After buying the washer pump got it installed the washer still didn’t work. Got a second diagnosis which the actual issue was the motherboard. I would really appreciate a refund, but I know this won’t happen so I will just settle for a review. Hopefully other people can see this and take it as a warning.

Performed a diagnosis via texting prior to coming out to make sure they had the parts. First trip out didn't have the parts to fix and tech was rude. A week later 2nd trip to fix and 'diagnosis was wrong', could not fix. Third trip was the same, repairs did not get the machine running and a rude tech.

My complaint is with scheduling and And being rescheduled for repairs. It took over a month to have my refrigerator repaired. The technician that came out to diagnose the issue Jake and the technician that came and repaired Rhyen were great, but I was scheduled and rescheduled six times by the service provider and was without a refrigerator for six weeks. I actually ended up buying a new one

First of all, he sat in his car and talked on the phone for 15 minutes in front of my house. Told me I had to call my warranty place so they would order the parts that are needed to fix my refrigerator. This is not true And now I don’t know if the parts have been ordered. In one of the emails I got sent after the appointment showed that I signed off that I knew that there was problems with my flooring underneath my refrigerator! I did not know this he did not even pull out my refrigerator to know what was going on back there. So???? Had me sign something saying I just needed to sign it and it was blank. There was nothing to read! Now I have people coming out again on Monday. I don’t know if my parts have been ordered, but I’m gonna be really upset if they are not! I really hope somebody calls me about this. I’m very disappointed with Sears right now. And to top it off, there’s no phone number for customer service. Everything is AI and when I try that they have no idea what I’m talking about and hang up on me. Will somebody please call me before Monday, July 14, 2025? Update. The numbers in previous reviews do not go to a live person! How do I talk to a real life person!!