460 N Milwaukee St Reviews

I decided to try your service repair and set a time on the 2nd of July. Nobody came, no notice received, no phone call. I checked and was advised my appointment was changed to the next morning (8-12). So I was up at 6:45 to be sure I was completely awakened & ready for the early time slot. At 10:29 I received a text that the Technician was on the way, but never showed. I was informed that he came and there was nobody home. I never left & my home is small so if he rang the doorbell I would have heard it. I now have to wait for another time next week. If I have more problems then....I will cancel & find another repairman! And I will not be signing up for a Home Warranty. NOT A GOOD START WITH A NEW CUSTOMER....

You send someone out and no they don’t make that part anymore and still charge me 129 bucks

Cancelled twice on us. Both times we had to take a day off to be at home. Complete waste of time. I wouldn’t recommend their services.

Tldr: Go to "W L May Co" on Pine, for parts on your Frigidaire appliances, they may have more, but I don't know. "American Freight" helped me with that information, and I thank them. As for Sears..... First off, the Map shows that they're still accessible in the old Sears at the mall, it's not, and it should be reflected as such. Second, had called the number, it's still valid as of June 2024, and was calling to acquire a part for a Frigidaire appliance. Everything was going good, but I had to ask them to hold so that I could get authorization to buy a part from Sears.... they couldn't do it and hung up on me. Ain't that a funny thing? The consumer has been put on hold practically every time with a business, but ask them to hold is not acceptable? Ha ha ha. So, being able to go to WL MayCo, I saved money, time and it was stress-free.

My service tech was excellent your scheduling department SUCKS as the tech showed up not on our scheduled day (Wednesday- I waited 4 hours) but 2 days later (Friday). Your lovely company does not have a way to speak to an agent (all numbers end up at the same unhelpful recording) and all the choices offered in your online “chat” do not cover all circumstances. I will not be renewing my service with you in September. As the current provider Sears has contracted with, you have successfully succeeded in tarnishing Sears previous good history. Your telephone contact seemed more interested in trying to sell me more coverage on my other appliances, even after telling her three times that I just want to make a service repair appointment.

Mark was rude and acted like he was put out to do the repair. I was not told it would be $119.00 per appliance and when he quoted repairs to me he didn’t offer the service contract or a discount in parts

They came out and ran a diagnotic. I declined it at the time until GE could approve the charge. GE approved the fee and ordered the part to be shipped to my house. The Sears tech arrived and did the install on the part that their own diagnostic said we needed. The tech said everything was working and left. I looked at my washer & the detergent tray was broken. Then my washer would start a cycle and then stop. It wasn't performing that way until the technician swapped out the part. I called and got no where until GE reached out to them on my behalf. I asked for a manager to call me and it's been two weeks and no one has called me back. GE offered to hire them back out to my house but at this point, I told them not to bother. I don't want this crooked business in my house. I also work in property management and we have used Sears in many states for our hundreds of properties we manage. This was the worst experience ever.

The tech came in and did not work on the machine without the serial number. They didn’t even help look for the serial number which was just at the side panel instead of the door.