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300 Hickman Rd Reviews
Read reviews from customers who used our services at 300 Hickman Rd
Total reviews
59
Average Rating
4.2/5
The technician knew exactly what the problem was in the fridge.
Brenda P,
John O,
Great communication and flexibility.
Angela K,
Doug F,
Customer service response - A big thank you, Doug, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174376964
Service was quick and the repair person knew exactly what to do without wasting time.
John J,
Customer service response - Thank you for your review, John! We're glad to hear our repair person provided quick and efficient service.
Sears Home Services on 1750374791765
Sears Appliance Repair fixed our KitchenAid dishwasher (not cleaning the top rack dishes) and refrigerator (leak coming from inside near the water filter). The appliances were tested and diagnosed during the first visit. The tech identified the issue with the refrigerator fairly quickly and ordered parts. After running many tests on the dishwasher, the tech told us to change our soap, make sure the filter is clean at all times, run hot water in the kitchen sink before starting the dishwasher cycle, and that newer dishwashers just don't clean as well as old ones (our dishwasher cleaned the dishes well before we started having an issue). After a week of trying all of the above and still having dirty dishes, I asked for a new tech to look at the dishwasher again. The new tech quickly identified that the dishwasher needed a new motor and ordered the part. The motor was installed and the dishwasher works great now. I believe the first tech was trying to rush at the end of the day to get out of our house and did not take the time to diagnose every possible solution for our dishwasher. In the end, our appliances work and we are happy.
Steve G,
Customer service response - We're glad to hear that your appliances are now working well, Steve, and appreciate your patience throughout the process. We apologize for the initial oversight and thank you for your feedback.
Sears Home Services on 1745363240307
Beth L,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1734659211527
The serviceman did a great job onsite and fixed Refrigerator pretty quickly. I have some concerns about how scheduling is handled as it took a bit of time and effort to nail the service date nailed down.
Scott H,
Customer service response - We are glad to hear that our serviceman did a great job fixing your refrigerator quickly. We apologize for any inconvenience in scheduling and appreciate your feedback. Thank you for taking the time to leave a review.
Sears Home Services on 1709778652940
No explanation poor communication
Bhupen P,
Customer service response - We apologize for the trouble you've faced, Bhupen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749603251208
Dixie S,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1773360830418
