2060 Crossroads Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stove gas repair
The technician was professional and did a very good job. He made the repair and conducted a few test to make sure things were done correctly. I am happy with the service provided.
Dwayne P, Waterloo, IA
OK but…
Scott did a fine job with the info he had, but it was not accurate. The filter installations for my refrigerator, which I have had for 4-5 years, are not what he accessed. The correct ones are on page 17 of the manual. The water is flowing fine so far, so I guess it's working regardless on the weong instructions. Scott was polite and patient, even tho he probably thought I was nuts. I had to leave for an appointment, but I knew how we had done this installation many times before. Did GE provide him bad info? I just know what my owners' manual says.
Sharon M, Waterloo, IA
Attitude, grouchy and inefficent
Three times he has beenbout tonwirknon dryer, 2/3 times he claimed it was a 25 cent piece size of lint. The dryer still doesnt heat up and dry correctly takes hours to do a small load of sheets. The washer has been over a month and still no parts. Still no repaor and he refuses to requeat replacement to resolve the issue and he states tha5 is because Sears says he cannot do that.
R&P, Hazleton, IA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 17, 2023
