2060 Crossroads Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ryan A
Very Friendly and did a great job!
bri F
Boundy L
Very professional and efficient
Cyndi A
Pleasant and efficient. Diagnosed the problem quickly. Explained costs and when approved got right to work. Completed the job in about an hour, and left the appliance and work area clean and ready to use.
gwen S
Only problem was that we had to go without a washer. 2 weeks to have you come out then another 2 weeks for parts!! Technician was very good and very polite!
Customer service response - Thank you for your feedback, Gwen! We're glad to hear our technician was good and polite. We apologize for the delay in service and parts.
Sears Home Services on December 05, 2024
K.N P
We had to call another person since the previous guy gave us false information. He told us to clean vents. We cleaned them and had to call an hvac company to check everything. Since we were gaslit about the dryer “being fine”. So we payed a 65 dollar fee for no reason. It did end up being the dryer. The heat sensor isn’t working and the new guy ordered parts to be replaced.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 09, 2025
Jennifer L
Disappointed that Mike told me he should have asked more questions and could have told me it wasn't worth fixing from my description. Maytags of this age are known to have these issues. Spent $129 for him to be here 5 minutes. Definitely learned my lesson
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 13, 2025
Tammy S
He did not do the job n the dryer does not work properly. We have waited almost 2 months to get fixed n it's still not working correctly
Customer service response - We're really sorry to hear about your experience, Tammy. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on September 24, 2024
Stacie B
I was charged a $160 fee and my fridge is doing exactly the same thing it was doing before the service call. Still have a fridge that doesn't work and no idea if it can be repaired. Tried calling the service tech but he did not respond.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
