4480 Sergeant Rd Reviews

Drew is very knowledgeable and has great communication. There was only a break in the communication between Sears and AHS filling the repair on the diagnosis that make it challenging.

The compressor on my refrigerator is out but under warranty through Samsung so American Home Shield will not cover it. I need documentation from the technician to submit to Samsung before they will cover it.

Drew was great. Sears is not. Very deceiving service.

Drew was a good man, however, the app doesn't work at all - three separate times I was offered times that would have been more convenient and waited, and waited...I was offered another time on text, said I had the time but never confirmed. And, oh my, the price - 70 bucks for a part and 300 in labor. Took Drew exactly 17 minutes to install - $300? Drew correctly quoted me for a new gas dryer of around 700. But there are many used gas dryers for between 250-400 online. Likely should have went that way. Drew was great. Two weeks to replace a part that took 1 minutes is crazy and the fee was ridiculous. And, your app is horrible. Drew - 4 stars, Sears one star.

Through American Home Shield, I was assigned to Sears for a dishwasher repair. The request was initiated April 4, couldn't get an appointment until April 20. After the appointment was set, I received text messages from an "AI assistant" which asked me the details of my repair. On April 17, I received a call from the technician to which I relayed the same information. He said he needed to order a part that we would have to reschedule the appointment, not until May 1, first let down. Second, May 1 came and went and no technician showed nor called me to tell me they wouldn't be coming. I called the number listed here and all I could talk to was an AI assistant. This "assistant" was worthless, couldn't get me connected to a living being. I then reached out to AHS for assistance, and they couldn't get ahold of them either. Absolute let down, I don't know if they are short staffed or what but what I can conclude is they need to reconsider the amount they rely on AI.

Guy came for 20 minutes and said my washing machine was fine after flooding my house, told me to use it, I did a quick wash and watched it the whole time, after it was finished and the lights shut off it was continuously filling up with water, and the only way to get it to stop was by shutting the water off. So it's not fine.

Technician didn’t even look fully on my dishwasher and just told us it was the control panel, which is a load of garbage so now we’re out a ton of money on top of their fee and they wasted our time and they didn’t even pull a dishwasher out to figure out that there was a burnt wire. I’ll be disputing this charge or you can make it easier and just refund me because I will not let this go.

This is the third time in 6 months the same part has been replaced and the tech is telling me they won’t replace the appliance but home shield is telling me that the tech just has to say it can’t be fixed it is not right that I have to keep paying a service charge everytime the same parts goes out specially when the last one did not even last a day im waiting my money and the tech doesn’t care so who do I believe

Not satisfy at all