211 Highway 432 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nancy M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 28, 2024
Greg R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 02, 2024
Chuck Q
Was very polite and knowledgeable. Didn’t try taking my money explains everything he was doing very well, would recommend him to any one.
Customer service response - Thank you for your kind words and recommendation, Chuck! We're delighted to hear our technician was polite, knowledgeable, and transparent with you.
Sears Home Services on August 19, 2024
Martha B
Very nice gentleman!
Customer service response - Thank you for noticing the professionalism of our team; we're glad you had a positive experience!
Sears Home Services on August 05, 2024
J P
Customer service response - Thank you so much for the fantastic 5-star rating ! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 19, 2024
Tisha T
Customer service response - Thank you so much for the fantastic 5-star rating, Tisha! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 08, 2024
Patty N
Pleasant and Completed our repair and answered my questions
Joel M
DO NOT USE THIS COMPANY. horrible communication. I asked him to send the breakdown of cost in labor to my home warranty, but that was too much of an issue for him to do. It would’ve taken him the same amount of time that it took to send me the email and it would have to send them the email. So now I have to pay for an entire washer with my own money because he was too stubborn to send them the email. If I were you, I would choose a different service man.
Customer service response - We apologize for the trouble you've faced, Joel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 29, 2025
Vlad G
I had a very disappointing experience with Sears Home Services. After a difficult time just getting them to come out to repair my washer-dryer combo, the technicians finally arrived but asked me to sign a waiver saying they wouldn’t be responsible for any damage to my stairs, floors, or the appliance itself during service. I refused—no responsible company should expect that. They left without doing any work. To make things worse, they gave me a huge service window—from 8 AM to 5 PM—expecting me to stay home and wait all day. That’s a full workday lost, which no professional company should require. I do not recommend using Sears for appliance repairs. If you sign that waiver, they can cause damage and take no responsibility. It also encourages careless work inside your home. That’s just not right.
Customer service response - We apologize for the trouble you've faced, Vlad. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
Caleb V
Scheduled an appointment to have my washer looked at. Was told they would be there to look at it from 8-5 the following Monday. Technician called me at noon on Monday to get some info on what was going on. I informed him that I had another repair company take a look at it the week previously and that they were not able to fix it properly. He then proceeds to tell me that he will not be coming to look at it and can’t help me because someone else already did. I’d save your time and go somewhere else. Not to mention all their customer service and scheduling hoops to jump through were all AI
Customer service response - We apologize for the trouble you've faced, Caleb. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 28, 2025
