2535 Hubbell Ave Reviews

Read reviews from customers who used our services at 2535 Hubbell Ave


Total reviews

113


Average Rating

4.4/5

July 23, 2024
Overall rating

Tech has been to my house 3 times yet the noise issue still hasn't been fixed! First time he did nothing except let the washer run for 5 minutes with one towel in it and told me it was fine just a little loud. Second time all he did was listen to a video of the noise that I keep hearing and without actually looking at the washer, ordered parts. Waited two weeks for the parts to come in. Today he came to install the new parts. When he left, I ran a load and the noise is even worse than before. I tried calling and left a message for the tech. I've tried calling the corporate line but damn automated system won't let me speak to anyone! My warranty company was able to schedule another recall appointment but have to wait two more days. On top of it all I keep getting emails that contain "the forms I signed during my appointment " funny thing is that I have npt signed anything or seen these forms before receiving the signed forms.

Tisha C,

June 03, 2024
Overall rating

How can you rate someone that didn't even come out to the house and is very Rude, we've had him before and he wasn't no then either. He tells us nothing was wrong. We had another guy come out, he fixed it. I don't know if I have either. Wanna go through any of you guys anymore. He told us that to call a plumber. He can't do the work he didn't even receive what was going on. He just bought went by what he thought.

paul M,

Customer service response - Thank you for taking the time to bring this to our attention, paul. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on 1717411409132

March 25, 2024
Overall rating

it was the worst experience of my life they said they would be at my home between 8am & 5pm which means you have to set at home waiting all day then I got a message that said they would be here at 2:25 pm then I got a message telling me it would be 4:15 then I got a message that said it would be 5:15-6:45 so after dialing about 10 different numbers before I got a human to talk to they assured me someone would be here later I got a message saying it would be tomorrow before they would get here they told me the truck broke down the next day the service person told me that they over booked and I wondered how they got the truck fixed so quick so he looked at my dryer and said it was blocked with lint and I asked him so it is fixed and he said no they don't do that so I am wondering why I pay 59.00 a month and a100.00 trip charge and tell me you don't do that so what is the purpose of this service agreement I would not recommend sears for anything

Gary W,

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on 1711427857833

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