They were both very professional and examined my refrigerator. They were pleasant. My refrigerator was shot.

Repaired fridge. Communications from appointment to arrival was great! Thank You!

David was honest with me on his visit, more technicians should be this way .

Blair was great. He was efficient and knowledgeable. My experience was perfect.

Blair is great. Knowledgeable. Cares about the customer. Would highly recommend him to everyone. Your call center and scheduling stink. We waited four months for our repair. Technicians just didn't show up and wasted our day. Three times. It's like nobody knew what was going on and didn't care. As a matter of fact I don't think your company really cares about the customer. The only thing keeping you alive is fantastic technicians like Blair H. Seriously thinking about stopping our program with sears. No one will even read this. I'm just another complaining customer. Very disappointed with Sears service.

The diagnosis was very quick, and on the mark. The repair was expedient and successful. We've used it several times now. David was very pleasant and knowledgeable.

Brett was friendly courteous and professional. He knew what he was doing and had our problem fixed in no time flat. He is definitely an employee technician that is on the A team. Great guy

Blair was excellent and communication was top notch! Bob and Linda Lloyd

David was AWESOME!! He was very professional, polite, and informative! Called before he arrived which was also a great heads up!