Every repair begins with a diagnostic fee of $90 to $150 depending on the appliance. Your technician then provides an exact quote — parts and labor — locked in once provided. You approve the cost before any work begins. If you decline the repair, you pay only the diagnostic fee. The diagnostic fee is waived if you proceed with the repair.

Same-day appointments may be available in your area. Check for same-day availability when you schedule online or call (802) 552-4364. Sears Home Services is available 6 days a week, with early morning to evening appointments, Monday through Saturday.

Sears Home Services repairs most major appliance brands, including Whirlpool, Maytag, Samsung, LG, GE, Kenmore, KitchenAid, Frigidaire, Amana, Bosch, JennAir, Hotpoint, Thermador, Dacor, Haier, Fisher & Paykel, Hisense, and more. We repair most major brands, no matter where you bought it.

Schedule your appointment online or by phone. A manufacturer-trained technician arrives during your chosen window, diagnoses the issue on-site, and provides an exact quote — parts and labor — before starting any work. You approve the cost, the technician completes the repair, and every job comes with a service guarantee. Sears Protect members receive additional benefits and perks.

Yes. Your technician provides an exact quote — parts and labor — that doesn't change once provided. You see the full cost before any repair begins. If you decide not to proceed, you pay only the diagnostic fee.

Most refrigerators are built to last 10 to 15 years. If yours is less than 10 years old and the repair cost is under half the price of a new unit, repair is usually the smarter investment. In Roanoke's humid summers and significant seasonal humidity swings, regular maintenance like cleaning condenser coils and replacing worn door gaskets can extend your refrigerator's useful life well beyond the average. Your technician can help you weigh the options during the diagnostic visit.

Our technicians provide appliance repair throughout Roanoke and nearby communities including Grandin Village, Old Southwest, Raleigh Court, South Roanoke, Wasena, Williamson Road, Garden City, Hollins, and surrounding areas of Virginia. Service appointments are available six days a week.

Three local conditions stand out. First, hot, muggy summers and significant seasonal humidity swings encourage mildew in washer gaskets, condensation inside refrigerator electronics, and harder duty cycles for HVAC systems. Second, moderately hard municipal water from Carvins Cove and the Roanoke River leaves mineral scale inside dishwashers, ice maker lines, and water heaters over time. Third, ice storms and winter cold stress outdoor HVAC units, while spring storm activity can drive surges through control boards. Mountain valley pollen also clogs dryer vents and HVAC filters faster than you'd expect. These conditions make regular maintenance especially important.

Before the first hard freeze, clear the dryer vent hood and exterior duct of lint and debris so it can shed ice rather than trap moisture. Replace your HVAC air filter, and clear leaves and debris from the outdoor condenser or heat pump cabinet so ice doesn't bridge the fan blades. After an ice storm, gently break away any ice on the unit's top grille — never chip at the coils. Keep the area around the outdoor unit shoveled, and listen for unusual sounds on first start-up; early diagnosis prevents a small issue from becoming a frozen compressor.

Sí, Sears Home Services ofrece servicio de reparación de electrodomésticos en español. Nuestros técnicos capacitados por el fabricante atienden a los residentes de Roanoke y comunidades cercanas. Llame al (802) 552-4364 para programar su cita hoy.