Steve was on time, thorough in checking out all possibilities & making a diagnosis (clogged duct). Thank you Steve. We have scheduled the cleaning & will repeat it every two years as recommended.

After 3 visits by Sears technicians and 2 cancellations, Harvey finally fixed my refrigerator. He arrived around 6:30pm and finished around 8:30pm. I appreciate him working late to get it solved. Sears needs to do a better job at scheduling!

He is a GREAT repairman! Taught me some things about the dryer I never knew! Very personable and just a very nice man! He makeSEARS look good!

Stuart was very professional and friendly. He evaluated our dryer but I found it was too expensive to fix. We decided better to get a new dryer. He kept us informed on his arrival and was not pushy or rude. Thank you Stuart.

Mr. Steve is very knowledgeable, he fixed my washer machine in less than an hour. Thank you so very much!

True professional as he was communicative, explained all he did and corrected my issue.

The technician was perfect five stars. Sears as a company now is garbage. In my opinion. I've never spoken to a person and needed to a few times. Artificial intelligence is not the end. I'll be all of Customer service. You guys need to get your act together. Absolutely horrendous customer service when you can't talk to a human being no matter what you do. So one star for sears five stars for Colin.

He was very nice and informative. Took his time diagnosing our fridge and gave us feedback how to take better care of it.

Although final service was unexpectedly delayed a day we are glad to get icemaker working one more time. Scott was very friendly and very thoughtful. Thanks Scott