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98-180 Kamehameha Highway Reviews
Read reviews from customers who used our services at 98-180 Kamehameha Highway
Total reviews
745
Average Rating
4.2/5
The technicians, once they are here, are generally very good. Unfortunately, I have been having the same issues with my refrigerator since November 2024 and the scheduling is horrible. Sears will schedule me an appointment, and it is typically cancelled twice before I actually see someone a month to month and a half down the road. I have now, since November, been cancelled and postponed over 9-10 times. I have had the back of the inside changed, the compressor, the condensor and now the evaporator. I have been a long time Sears Warranty customer but the overall service is extremely poor. I was given an advocate to reach but they are no longer taking my calls. Several appointments and almost a year later, I am hoping my refrigerator works. The technicians, once they actually show up, are wonderful. The scheduling and overall service of Sears is much to be disired.
Kathi A,
Customer service response - Thank you for your review, Kathi. We're sorry to hear about the scheduling issues and ongoing problems with your refrigerator. Please contact us directly so we can assist you further.
Sears Home Services on 1757297099157
That is not the technician who showed up.
yvonnefong,
Customer service response - Thank you for your review! We're happy to hear you received prompt and efficient service.
Sears Home Services on 1756082003231
The O,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1755659687304
Tech did a good job.
Joyce M,
Customer service response - Thank you for your review, Joyce! We're happy to hear the tech did a good job.
Sears Home Services on 1755570247243
Repairman Ju___called before he came. Unfortunately when he arrived, the errors I called him about disappeared so I just paid the service call. After he left, the error code reappeared so the refrigerator is still not fixed. How do I get a repair person to finish the job? (preferably Ju___)
Wallace K,
Customer service response - Thank you for your review, Wallace! We're sorry to hear about the ongoing issue with your refrigerator. Please contact us directly so we can arrange for Ju___ or another technician to assist you further.
Sears Home Services on 1755460228641
Fantastic technician did my annual fridge maintenace.
Faye C,
Customer service response - Thank you for your review, Faye! We're happy to hear you received excellent service during your fridge maintenance.
Sears Home Services on 1755460405325
jeannie B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1754280782282
Cornelius was very friendly and efficient. New what was wrong with appliances. Very happy with him.
Ronica,
Customer service response - Thank you for your review, Ronica! We're happy to hear Cornelius provided friendly and efficient service.
Sears Home Services on 1754008923619
Scot M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1753926369357
Lindsey G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1753926518186
