Appointment Lookup
802-552-4364
7810 Abercorn St Reviews
Read reviews from customers who used our services at 7810 Abercorn St
Total reviews
113
Average Rating
3.9/5
I scheduled an appointment for a Fridge repair. The soonest appointment was 2 weeks out, so I scheduled it. The day before the appointment, I received a text rescheduling my appointment for another 2 weeks out and a confirmation (which I never confirmed the rescheduled appointment). I didn’t receive a phone a phone call or any prompt letting me know about this until 2pm the day prior. I took the day off work to be available for the original appointment, so it’s now a wasted day. This is unacceptable and unprofessional. Additionally, it’s very hard to get ahold of an actual person over the phone. I won’t be using this business again.
Nathan G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715906728277
This is my first time using Sears Home Services. I have a very bad first impression for all the same reasons others have mentioned: the ridiculous 8 AM To 5 PM window, BTW it is now 6 PM and still no tech or any communication from a tech, the inability to reach a human, the sub par Chat feature, and the uninformative text updates they send when you call on the phone. Luckily my issue is not critical.
Roger D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715575777874
Arrived 1 hr 45 mins late..not happy to have to take off all day because of an 8-5 appt window for Home Warranty customers (not his fault), however, he did not repair the dryer because he couldn't find the model number..never offered a hypothesis or tried to troubleshoot..simply took photos of the back of the washer seeking the model number..all of 10 mins./less than 10 words. Not friendly..had to ask his name..didn't seem to want to be there.
Zane B,
