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7810 Abercorn St Reviews
Read reviews from customers who used our services at 7810 Abercorn St
Total reviews
113
Average Rating
3.9/5
My refrigerator was making noise but otherwise working. The repairman ordered a part, came back a week later, charged me $500 and broke my refrigerator. We called Sears but could not get a human. A supervisor called and said they would be back at 8 AM the next day. He never showed up and never will because he broke the refrigerator on purpose. The supervisor never called back. I am now out $500 for the "repairs" and $2500 for the new fridge. Plus had to throw away a lot of food. This is a true criminal operation
Scott C,
Customer service response - We're really sorry to hear about your experience, Scott. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1738810454854
Technician has not shown up.
Ken P,
Customer service response - We're really sorry to hear about your experience, Ken. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1736467806175
Margaret H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1729666469655
This repair took entirely too long. The diagnosis was done the beginning of July and the washer repair was just completed October 9th. The technicians were great but the company's communication system is totally broken if not non-existent. You can't talk to anyone and the message system loops you round and round. It was pure aggravation. I had to prepay for parts and repair so I had no choice but to cooperate with their ridiculous timeline. Don't be fooled by this company touting the name Sears.
linda M,
Customer service response - We apologize for the trouble you've faced, linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728552119035
Sadly can’t give zero stars. Avoid calling them . We are having such bad experience with them. After over 2 months still didn’t get a refund for a dryer they couldn't fix. Total paid around $ 500 ( service calls , parts etc.). Multiple customer service reps just keep lying to us. Do yourselves a favour DONT use sears home appliance repair .
Daphna P,
Customer service response - We apologize for the trouble you've faced, Daphna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728446820370
Worst service ever. Avoid at if at all possible
Guy P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193730893
Technician went to the wrong house after 2 different calls for a change of address. Tried to notify support and they could not find our account information after the third call. Horrible service.
Purple _,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1726980236105
Technician visited. Reported he could not locate model number and serial number on unit so he left with no contact info. We promptly pulled out the unit and looked on back where it was found. Technician was either poorly trained, extremely lazy, or both.
Patrick P,
Customer service response - Thank you so much for the fantastic 5-star rating, Patrick! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1721211070256
Alex K,
Customer service response - Hi Alex, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719283177969
Carl H,
Customer service response - Hi Carl, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1718330652706
