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5590 Mableton Parkway Ste100 Reviews
Read reviews from customers who used our services at 5590 Mableton Parkway Ste100
Total reviews
309
Average Rating
4.6/5
Technician Rodney, never showed up for the appointment that was scheduled between 1 and 5pm on August 5th. Waited all afternoon and received no phone call or message. Scheduled this appointment more than two weeks ago. Very, very disappointed,
Robert I,
Customer service response - Thank you for the 4-star rating, Robert! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1723001473002
Unskilled labor is typically sent to repair your appliances
Ondrea T,
There is a signed accepted agreement that is signed N/A by the technician for $119 and the technician did not come in our home. He talked to us in the garage never touched the appliance and my dryer is still broken.
Shannon R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719376975345
AC unit still not working. I have two elderly parents in my home and the temp is 90 inside with fans running. Tech said it was to much freon so he took some out, and to change filter which he did not change it. I have to go buy it and figure out how I am going to get in attic, which I can’t do right now until after hip replacement. I called Choice Home Warranty and they are sending a new technician out tomorrow 6/21/24 to check it again and get a real answers as to why the AC Unit is not cooling the home. We are still without cool air and that is how the Sears technician left us today with a non working AC unit.
Wanda A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718966152428
Technician rang the doorbell and left before we got to the door. Based on the time on my Ring video, he didn't even wait 50 seconds.
Dwaine,
Customer service response - Thank you for taking the time to bring this to our attention, Dwaine. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717401281725
My refrigerator is still not repaired! I have called and texted Demetrius with no luck or advice on what’s next. This is certainly not the type of service I have received from Sears previously’!
Gloria T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716345979849
My appliance is still not fixed after 4 attempts
Kim P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712192017673
Hidden costs that aren't made clear until the repair person arrives. Never again! This is one of the reasons Sears failed.
Lynn W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707322245294
Javonta D never came to my house to repair my refrigerator. He signed the paperwork not me. No one from Sears has repaired my refrigerator in the past or future. I don't appreciate people lying to Choice Home Warranty for payment. I will report you all to Choice for fraud. My refrigerator still needs to be serviced.
Deidra W,
